Matthew A.
No response from management after multiple attempts
I have used ACT in the past with great success, which is the reason I used them this time. I know getting my truck from Anchorage to Fairbanks can vary in time based on weather. I have reached out multiple times to ACT, which continues to say when it arrives they will contact me. I have been told that messages have been sent to management, and they would reach out to me. At this point, no-one has reached out to me. My frustration is because there is not ETA so I can make appropriate plans while it is on the way. If it is going to be a few days, that is one thing, but if it is going to be an extra few weeks, then that affects what I do. I just want some ETA and response.
Response from Alaska Car TransportFeb 5, 2026
We sincerely apologize for the frustration this has caused and appreciate you taking the time to share your experience. Our Customer Service team has spoken with you and provided an update regarding your shipment. We understand how challenging the situation has been and apologize for the frustration it has caused.


