Alarm GridReviews of alarmgrid.com

Excellent customer service!! A local cell tower was down, and my alarm system it keep beeping, no matter how many times i acknowledged the error code... very annoying! I reached out to Alarm Grid and not one time was I asked for a credit card before I could speak with a technician, or even during the conversation. this shows they genuinely want to help their customers. I highly recommend this honest company!

I was looking to replace my 25 year-old hardwired NAPCO alarm system. After doing much research on the web, I zeroed in Alarm Grid because of their informative website. After several conversations with their planning team, I determined the best group of sensors for my plan 48 zone system Vista 21IP. Tech support during the installation process was great and helpful. My programming phone call had everything working on the first call. I plan to continue adding my automation devices to this system and so far, that has also been a wonderful experience. Thanks, Ray M.

While researching security systems for my new home, I found Alarm Grid's website. Using just the information I found on Alarm Grid's website, I was able to use a Honeywell 5800C2W to convert the existing hardwired system in the house to a Honeywell Lyric wireless system and use an Encore Firefighter FF345 to integrate my Nest Protect smoke / CO2 detectors. Alarm Grid activated central monitoring during a scheduled phone call just two days later. Now, I can easily add additional sensors to complete the system. Alarm Grid has a tremendous amount of information and Q&A support on their website, and if my activation call was any indication, superb phone support as well. Alarm Grid delivered outstanding customer service, flexibility in the types of sensors they support, and reasonable pricing. I've been an ADT customer for 18 years, and they've delivered atrocious customer service throughout. I've also been a Guardian commercial customer for about 5 years. The existing system in the house was by Vector, so I also reviewed a proposal from them. Vector provided great pre-sale service, but was simply not flexible enough for my needs. I have no reservations about choosing Alarm Grid for my new home.

I have an old, quirky system (not one Alarm Grid sold me), and Frank from their customer service team went above and beyond in helping me get set up and troubleshoot a host of problems. Frank even worked past the end of his shift to help me get everything working before I had to leave town. Critically, Frank's service wasn't just good intentions and effort, he was very capable all along the way.

I would not hesitate to recommend AlarmGrid to anyone who has an interest in their home alarm. I will especially recommend the company to folks who have a little technical knowledge and want to be able to customize their alarm to suit their individual needs.

Excellent customer service!! I called with a few questions before my activation and always received excellent service. My activation took longer than normal because of my slow wifi but Julie was very patient and took excellent care of me.

I switched to Alarm Grid from ADT about three years ago. First to protect business assets and now for far more precious "assets"-- My home and family. Alarm Grid has been a delight to deal with. The customer service is outstanding (their patience with time challenged, easily distracted, your truly has been impressive -- I would not have been that good). I dealt with more than one person during installation -- they were all equally good. I now pay $20/month for significantly better protection. I was with ADT for 10 years, during which the rates went up from about $25 month to $47.69 per month (on a non cancellable, automatically renewed without notice, 3 year contract). Luckily I discovered the automatic renewal "feature" when a salesperson came to recommend that I upgrade the system. To my utter horror I also discovered that when I switched to VOIP phone almost a year earlier, the landline dependent alarm monitoring was no longer active!! ADTs response was that the fine print in a contract signed 10 years ago (and automatically renewed) "clearly" stated that I will have to maintain a landline. Their big company system did not know that my little premise that they were charging monthly to monitor did not have a signal. SO much for protecting me!! Now with Alarm Grid and optional Total Control monitoring (total $20 per month, no contract), I have a state of the art Honeywell system that they check automatically every 60-90 minutes passively, and instantly inform me by email and text, if there is power failure or Wi-Fi signal loss. While in 10 years of my "relationship" with ADT, the only interaction I had with the company was a sales person trying to sell me an upgrade, Alarm Grid patiently educated me on the options, took me through the installation and all this personal care and followup for less than half of what I was paying ADT. I can't recommend Alarm Grid strongly enough. Wish there were more options than 5 stars.

I am really impressed with the service I get from Alarm Grid Every contact I have had with them has been excellent. Sterling Donnelly has been great to work with in my last contact with them