Alarm GridReviews of alarmgrid.com

I have had the Service for 3 years. Not only is the Service great but the Technical Support is Top Notch. Recently worked with Dylan. He had researched the problem, had documentation at hand, and skillfully guided me thru getting my system back up and running. I couldn't have asked for better support. In the past I have worked with Frank, Bryce & Sterling.....Again, they, as Dylan, are at the top of their game........

Worked with Aja this morning to resolve an issue I was having and once again, excellent service from Alarm Grid. I've contacted them several times over the past couple of years, mostly for advise or to get a question answered and every time, the representative was knowledgeable with great people skills. Great service with people who are knowledgeable and care.

I've had nothing but great customer service since I signed up for Alarm Grid. They have been patient w. my various requests and calls. Dylan has been my rep during various requests and he has done an outstanding job going above and beyond. You won't go wrong with Alarm Grid.

A year after installation, I continue to be impressed with the service that Alarm Grid provides. I'm a DIY home installer and they always walk me through the trouble shooting process. I had a couple of window zones that were giving trouble codes of "needs supervision" and after 1.5 hours of Dylan providing the trouble shooting, we determined that it is due to the metal window frames causing the battery in the units to "work harder" creating early battery failure. In order to properly fix, I needed to order new batteries and they will be two days before arrival. So that we didn't continue to get the notifications throughout the night, Dylan showed me how to delete the zone and add back in. Of course I did this when I originally set up the zones but a year later, I had forgotten. I assumed it was a faulty unit and it would have been cheaper and easier for Alarm Grid to simply warranty replace the units but instead, Dylan persevered to get to the bottom of what was causing the failure. I feel comfortable using Alarm Grid solely because of their excellent customer service.

First class operation. My experience with AlarmGrid has been first rate. These guys have their act together. I was thinking of upgrading my older Honeywell Lynxr-EN panel to a Lyric panel but was concerned about compatibility, time and complexity. Jorge reached out to me via chat as I was browsing the site and is clearly an expert. He quickly answered all of my technical questions and sent me some links with further detail. I placed my order and the panel arrived in two days, one day earlier than promised. Within an hour I had the panel installed and all sensors enrolled. The process was smooth due to the technical information and videos AlarmGrid has on their site. Dylan called me precisely at the time I scheduled and we activated the panel for central monitoring in about 20 minutes. In short, panel arrived at 12:30 and by 2:30 it was installed and fully activated. Total Connect 2.0 setup was a breeze. I'm blown away. Things couldn't have gone more smoothly, largely thanks to the support from Jorge and Dylan and the resources AlarmGrid provides on their website.

Worked with Bryce today and he is AWESOME! I’m in the IT service industry and can honestly say he holds company standards high. I’m a repeat customer and there is a reason why, support when I need it. They know their product and service well, thus a repeat customer. Thanks Bryce!!!!!!

Alarm Grid, and specifically Dylan, are great to work with. Dylan and the Alarm Grid team are well organized, knowledgable, and attentive. Keep up the great work!

Like everyone else here, I am a very satisfied customer. Many of our clients like the D-I-Y installation and these guys will really help to get your system setup the way you want it and then monitor it at an excellent cost. We have been doing business with them for over 3 years now and have had 5 star service the entire time. If you like excellent customer service and control of your own system, choose Alarm Grid, you won't be disappointed.