Shannon B.
Excellent Customer Service Still Exists!
Alarm Grid provided excellent customer service for new alarm monitoring with a small business. I was very impressed by the customer service rep's knowledge of the product to quickly assess our current equipment without trying to force new equipment sales. He was direct and had the ability to quickly give me next steps and let me know the next available appointment time for activation/programming that same day without me having to ask. I did express the need to quickly implement new alarm monitoring for my boss and everything got done without a hitch in approximately 3 hours based on the appointment time, the ability for me to send the system specs to the activation tech before the appointment and alarm testing after the initial programming was complete. The rep was very responsive by chat throughout the whole process and reached out to other team members, as needed, when issues came up. I even received a transcript of the chat after the chat ended. Excellent customer service seems to be a dying art but Alarm Grid's customer service rep has restored my faith after that experience. Thank you and keep up the good work!