Alarm GridReviews of alarmgrid.com

needed to change out battery on Honeywell pet proof motion sensor in basement. Bottom latch to case was artfully concealed by wife's unauthorized installation of thermometer just below sensor. I mean, everyone knows that the Honeywell 5800PIR-RES petproof motion sensor requires proximate ambient temperature data 24&7, so once I removed the thermometer to find the latch to change out the battery, I knew I had screwed the pooch. So, called AlarmGrid and got Freddie Daniel on the horn. Now, Freddie is one of these guys who, no matter how stupid the customer's inquiry, he - Freddie, has karma apps guaranteed to keep the customer from realizing how stupid the question was for a minimum of two days. True story. He had no way of seeing that the the latch was hidden by the thermometer so he just gave me all the required data and that was that. Our discussion also was proactive re sensors and video for the barn and the garage, down the road. You guys are pros. Pleasure to rely upon you. Later. Tim Seward

Alarm Grid has been great to work with from design and trouble shooting. Monitoring and supplies are priced fairly and reasonably. Great Value and Great service.

Time and again, the folks at Alarm Grid go above & beyond. Travis walked me through some updated testing requirements today (first by email, then a follow-up phone call to ensure I got it all right). I never hesitate to reach out for help with these folks. Both from a hardware/system compatibility standpoint and tech support. Exceptional company.

I found Alarm Grid when searching for a way to "self monitor" my system, and boy am I glad I did ! I ran into some problems with a used keypad, and reached out for help. Travis C answered and held my hand through the whole thing. It turned out to be a strange issue, but he never gave up, and followed up the next day to check on me. This level of service is unheard of in today's world, Great job, Travis, and thanks Alarm Grid --- IDK why anyone would go anywhere else!

Darrell k helped me get my system connected to total connect so I can self monitor it. It was very easy and he was very helpful. Definitely recommend alarm grid!

Darrell Kittle was patient, knowledgeable, and thorough.

Fantastic service! Alarm Grid is top notch and gets the job done very professionally and efficiently! Thank you Darrell K.

Alarm Grid has consistently been amazing for both purchasing equipment and monitoring. During the research phase, they make it easy to review equipment options including making manuals available as well as technical blog posts about various system components, how they interact with each other, specifications, etc. I felt totally confident in using them to purchase my equipment and it came quickly, even when ordering close to a weekend. My activation process after I installed the equipment was quick and seamless, and I could not be happier with their monitoring support. Every time I have needed support from the Alarm Grid team it has been quick and efficient. On the few occasions the monitoring center has had to contact me, that has also worked perfectly. Finally - but most importantly given the products they are selling and supporting - when I needed support to figure out and push an update to my system while away from home, the Alarm Grid team worked with me to make it happen, saving me stress and headaches from afar. Cannot recommend them highly enough!