Alarm GridReviews of alarmgrid.com

The Alarm Grid staff is well versed in the myriad feature set of newer alarm systems. Even when the answer to a problem is not spelled out in an installation manual, they have been able to resolve the matter. Freddie D. of the support staff was able to quickly zero in on what was a simple answer to what I thought was a falsing sensor, but was actually a function of the control panel. Follow up by support staff is great, and you feel they are there to resolve problems and educate users.

Had Darrell K. from Alarm Grid set-up a new LTEM cellular and Internet communicator today. It went very smoothly. Darrell K. was professional and through. He took the time to answer my questions. A wonderful experience. I would recommend Alarm Grid to everyone!

I called Alarm Grid for advice on upgrading my wired sensors to wireless. Brandon gave me the advantages and disadvantages of taking all my sensors to wireless. He suggested that I just do a few at a time to see how I liked the change. It is a great solution to my thoughts of all or nothing. He also mentioned a product for my garage door that would add features beyond my current set-up. I have had perfect customer service from Alarm Grid for the past 3 years including their monitoring. They have always been there for me.

I cannot say enough good things about the AlarmGrid team. Starting with my first contact to explore them taking over monitoring through the takeover and then purchasing from them a new alarm panel, getting that configured and then the transfer of monitoring from the old panel to the new has been outstanding. The bring to the table knowledge and experience with a truly helpful and friendly attitude. I started with a small, local company that was acquired by a bigger company that was then acquired by yet a bigger company. Along the way that quality of service went down and the costs to do anything went up. I'm now in control of my own alarm panel with expert guidance from Alarm Grid. It's the only way to go.

Darrell Kittle was able to support me with exceptional customer service skills. Made the entire process painless.

Very easy service. Brandon was awesome. I just wanted to utilize my existing equipment and have basic do-it-yourself monitoring. He provided excellent service, was patient and answered all of my questions. I am happy I found this company and will continue to utilize their service.

Great Experience with Alarmgrid. Purchased the system in their shop every piece was delivered on time. Activation of a plan within 24hrs after registration. Took my time to install the honeywell PROA7PLUS with 33 sensors incl smoke and motion myself. Now running on totalconnect 2.0 with a great experience. Give it a 5 star. Dale was at great supporter during plan activation.

Darrell was very helpful by email and phone and kept checking on our status and made sure activation was completed.