Jason
Great customer support
Great customer support! I had issues integrating Total Connect 2.0 and the Sr. Tech Brandon stayed on the case with frequent comms and troubleshooting steps until resolved. Glad I went with Alarm Grid!
Alarm Grid is listed under Home Improvements.
Alarm Grid (alarmgrid.com) has 471 customer reviews on Five Star Index, with an average rating of 5.0 out of 5.
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Home Improvements · Fayetteville, Tennessee
Excellent

Home Improvements · West Palm Beach, Florida
Excellent

Home Improvements · Bradenton, Florida
Excellent
Home Improvements
Excellent
Showing 467 reviews with 5 stars · Clear filters
Jason
Great customer support! I had issues integrating Total Connect 2.0 and the Sr. Tech Brandon stayed on the case with frequent comms and troubleshooting steps until resolved. Glad I went with Alarm Grid!
Evan
Received great service getting set up from Thomas W. Happy with the service so far. Good price and expert support.
Josh G.
I recently had the pleasure of working with Alarm Grid, and I couldn't be more impressed with their service. From start to finish, the experience was exceptional. The installation process was smooth and efficient due to the experienced guidance of the team. The technicians were punctual, and professional, and made sure I understood how to use the system effectively. The attention to detail was evident, What truly sets Alarm Grid apart is their commitment to customer satisfaction. Anytime I had a question or needed assistance, their support team was quick to respond and went above and beyond to ensure my concerns were addressed. The IQ4 system itself is top-notch, providing peace of mind and a sense of security. The technology is advanced yet user-friendly, and the mobile Alarm.com app makes it easy to monitor my home remotely. The tech even kept my poor beagle Pete in mind on how to disable the siren during testing so that it wouldn't hurt his sensitive ears. I wholeheartedly recommend Alarm Grid to anyone in search of a reliable and customer-focused security solution. They exceeded my expectations in every aspect, and I am grateful for the outstanding service they provided. I was also impressed with their Low-Cost no contract plans. The system you purchase from Alarm Grid is not locked out. I have the freedom to program my system the way I see fit. I have full control of my system. The knowledge and support that Freddie, Darrell, Nick, Spencer, Thomas, Matt, the Chat Man Dylan, and even the Tech Manager Chris is top-notch Thank you, Alarm Grid, for making my home security experience a positive one!
Ben P.
Alarm Grid has excellent customer service. I signed up after 5PM on a Monday, and had received two follow-up calls before noon on Tuesday.
James M.
Recently upgraded my alarm panel and communicator. The whole process with Alarm Grid, and particularly Freddie, went smooth and quick. Have been a customer of Alarm Grid for 10 years. Service and professionalism is always top notch.
Paul P.
Darrell was excellent
Eric H.
Quick, easy, and professional. Prices on equipment are great, install videos are incredibly helpful for DIY, and remote setup took no more than 10 minutes. Hope we never have to use their services beyond that, but great peace of mind to have.
John
I am a return customer as I use the service for months I am away but I always come back to these guys. They are the best. Worked with Darrell this morning and as always, it was a breeze. Excellent company.