Alarm GridReviews of alarmgrid.com

Excellent customer service. Very impressed how Brandon ended up proactively looking up details of my order to respond to a question I had about sensor compatibility. Their website also has been a treasure trove when setting up my system.

Super easy customer service, and by service I mean you don’t find that anywhere nowadays. I had installed my alarm, went to the website, saw the monitoring plans and setup was fast and easy!!!! Soooo much cheaper than when you go through an alarm company dealer!

I asked Nicholas Fuller if I could fill out a survey to let his manager know how great my experience was with his tech support. He said it wasn't necessary, but I want to let you know. He is very competent, patient, and was so helpful in helping me solve my problems!!

I will like to thank Brandon, from Alarm Grid, for activating my alarm system and for helping me incorporate other smart devices to my system. He's a real asset to this company.

Today I spoke with Darrell who was incredibly helpful. But the fact is every one of these people is so knowledgeable—I’m talking like expert level. It’s just amazing. I wasn’t sure that it made sense for me to go the DIY route, because I’m apparently proficient at messing things up, but it doesn’t feel like DIY when I can call Alarm Grid and they talk me through whatever situation I have. No joke, I am continually astounded at the scope of knowledge and helpfulness of these people. There is no reason I would ever go anywhere else.

Outstanding staff, with individuals who worked with me (same people!!) from day one through to the present at year two. They are patient, engaged, understand my questions exactly, and had excellent recommendations on tech and system... all for half or less what I would have paid with another provider. Cannot recommend more highly.

This is not the first time that I've contacted Alarm Grid's customer support and been amazed by the level of service. Darrell K spent 45 minutes assisting us in setting up cellular service on our system and logging in to Alarm Connect 2.0. He was so patient and courteous and tested everything before we hung up. Afterward, he promptly sent me information on additional hardware compatible with my system, as requested. Their website has a great library of videos on how to use my system as well as others they support. I'm so impressed with this company. I used to have ADT in another home and I feel I receive superior support with Alarm Grid at a reasonable price.

Fantastic company both technically and with support.