Alarm GridReviews of alarmgrid.com

Excellent customer service via emails and telephone conversions. From administration to technical support everyone was very knowledgeable and eager to help. I've had residential alarm systems for 44 years (which I installed). I spent 46 years in the electronic security industry in sales, operations, central station and management. I know a little bit about about the business. I recently had problems with our POTS line (copper theft according to AT&T) and opted to upgrade my system by adding a dual-path communicator (purchased from AlarmGrid). The upgrade went flawlessly with the help of Thomas W from AlarmGrid. So, far so good. I definitely recommend AlarmGrid for any of your security system/monitoring needs.

Everyone was very helpful that I worked with. Mainly worked with Darrell K. and he got me through all the rough patches as we did our own install and setup. Thanks for a good experience.

Darrell K. was more than helpful helping me download the firmware to update my 2 Honeywell 6280 security system keyboards. After a few back and forth emails, all is well. Thanks Darrell!

Top notch customer service on all departments that I’ve dealt with but very happy with my recent tech service call with Thomas W. I had a issues with my iq panel2+ getting fried in a power outage and had to buy a new one he was very knowledgeable and friendly plus he went out of his way to make sure everything was working correctly for me even with some account issues that he took care of. It would be a pleasure to have to do service with him again! Thank you alarm grid for employing great people like Thomas W.

My alarm company recently went out of business and the new company told me my panel was totally locked out and unprogrammable (despite being remotely monitored and charging me full price)... I spoke with Thomas for over half an hour about my current system, various modules and boards that exist today and he was extremely knowledgeable and patient with me. In the end, his expertise alerted me to a product alternative that I was unaware of (despite significant Googling to try and unlock my current panel), and I'm moving forward with a conversion to a replacement panel and the service costs differential will pay for the new equipment. Wish I had reviewed this option sooner!

Alarm Grid Tech. Kalen D. spent a significant amount of time to ensure my alarm system configuration was correct and accurate. Kalen is a true professional and an asset to the Alarm Grid Company.

I bought a replacement smoke detector from them. I had a hard time installing it into my system, but was guided by the excellent and comprehensive online material on every aspect of the install, for both the device and my honeywell panel. As far as I could see no one else had posted this information. Alarm Grid saved me a service call.

Great service. Easy to order. Shipped quickly. Even corrected minor issue promptly. I highly recommend this company.