Customer support is terrible. They will not refund you after you've been charged - you've been warned. There are better tools that don't steal from you.
Response from AkiflowMar 24, 2026
Hi Bill, thank you for sharing your feedback. We're sorry to hear about your experience and understand your frustration regarding the refund process. Your concerns are important to us, and we'd like the opportunity to review your case personally. Could you please contact our support team directly at [email protected] so we can look into this and work toward a resolution? We value your time and hope to make things right.
NB
Nick B.
App never worked, zero refund
Trial app install never worked; it froze early. I never thought more about it until I got a charge for 1 month's usage some time later.
Explaining to support, asking for a refund, they said they have the right to take the money according to their TCs.
I am now doing a chargeback for non-delivery of product, a terrible experience.
Response from AkiflowMar 18, 2026
Hi Nick, thank you for sharing your experience. We are sorry it was a frustrating one. We understand how upsetting it is to be charged for a product that did not work as expected during your trial, and we completely understand your reaction.
We can confirm that a full refund had already been processed on our end before the creation of this post. Feel free to reach out to our support team and we will help clarify everything with your bank.
We hope to have the chance to make this right. The Akiflow Team
JB
Josh B.
Sent money to my account 3 times fir…
Sent money to my account 3 times fir everyone of them to get declined so COURT we shall go
Response from AkiflowMar 18, 2026
Hi Josh, thank you for reaching out. We take every concern seriously and genuinely want to help resolve this.
However, after thoroughly searching our records, we were unable to find any account associated with your name or the email addresses you provided. This makes it difficult for us to investigate or take action on your case.
We kindly ask that you contact us directly at [email protected] with the email address linked to your account so we can look into this properly. We are happy to help once we can locate your account. The Akiflow Team
JO
John
Full amount charged during trial period
I was very disappointed when I was charged the full annual fee during my trial period. Eventhough having a pending on-boarding call two days later, that was promised to come along with an extension of the trial period by another week, I was charged the full 200$ without a warning. No refund granted, nor the extra trial period as promised earlier.
Response from AkiflowMar 18, 2026
Hi John, thank you for sharing your feedback. We understand how frustrating an unexpected charge can feel, and we want to clarify what happened.
Akiflow only charges users after they activate their subscription, never during the trial period itself. The charge you received would have been triggered at the moment of activation, not before.
That said, we want to make sure everything was communicated clearly on our end, including any trial extension that may have been discussed. Please reach out to our support team so we can review the details of your specific case and ensure everything was handled correctly. We are happy to help. The Akiflow Team
GI
Gitacoco
WARNING: No Reminder Emails Before Auto-Renewal Charge
On Oct 27, 2024, I was charged $228 for an annual subscription renewal that I was not aware. Unlike other legitimate subscription services which send reminder and confirmation emails before and post being charged, I received zero notice from Akiflow. The charge simply appeared on my statement with no opportunity to make an informed decision.
Akiflow's auto-renewal practices fall well below industry standards. If you subscribe, be aware you may be charged without advance notice and face difficulty getting refunds.
Response from AkiflowMar 18, 2026
Hi, thank you for your feedback. We want to address this directly: Akiflow does send reminder emails before auto-renewal for both monthly and yearly subscriptions. We are sorry if that email did not reach you as expected, as it may have landed in a spam or promotions folder.
We take this kind of concern seriously and would like to look into what happened on our end. Please reach out to our support team so we can review whether the reminder was sent to your address and work toward a fair resolution. The Akiflow Team
DY
Dylan
Misleading free trial & refusal to refund
Very disappointing experience.
I signed up for what was presented as a free trial, which already required entering credit card details — a questionable practice in itself. I never used the service and received absolutely no value from it.
Despite this, I was charged once the subscription activated. When I contacted support immediately to request a refund, it was refused on the grounds that a reminder email had been sent. The problem is that they send around 10 emails per day, making it very easy for such reminders to be missed.
Refusing a refund in this situation feels dishonest and clearly intentional. After reading other reviews here, it’s obvious I’m not the only one who has experienced this. The pattern is always the same: charge users who didn’t intend to subscribe, then hide behind “policy” to deny refunds.
I work in marketing, and I can confidently say this is not how you build trust or a sustainable business. I would strongly advise others to be extremely careful before entering their card details.
Response from AkiflowMar 18, 2026
Hi, thank you for sharing your experience. We want to address your concerns honestly and transparently.
Akiflow offers a genuine free trial so users can explore the app before committing to anything. A credit card is required to start the trial, which is standard practice for subscription services, and users are only charged once the trial period ends and the subscription activates. A reminder email is sent before that happens for both monthly and yearly plans.
We understand that if our reminder was missed among other emails, the charge can feel unexpected, and we are sorry that was the case here. That said, we want to be clear that our intention is never to charge users who did not intend to subscribe, and we do not believe our practices are misleading.
If you would like us to take another look at your specific case, please reach out to our support team and we will do our best to find a fair resolution. The Akiflow Team
PJ
PJ
They will likely steal your money
I started a trial of Akiflow, and whilst the platform was altogether pretty good, it missed one key feature for me - automatic scheduling. So, on the same day that I took out the trial, I cancelled it.
Then, on Christmas Eve of all days, my account was charged for a full annual plan. I immediately reached out to their support team, who then argued with me for weeks before eventually just stopping responding. It's honestly one of the worst customer service processes I've ever had. They argue that I took out a retention offer, which obviously I didn't - why would I agree to still pay for software that I didn't want? And since they never sent me a record of my cancellation, I have no proof to contest it. So their own shoddy account keeping works in their favour.
And, if you check out the Akiflow subreddit, you can see this is happening to other people on a near weekly basis, it seems.
The software itself is fine, and I may have come back as a customer in future if they hadn't so stubbornly dug their heels in to what should have been an easy fix. Now they are one of the few companies I will tell people to never even touch.
But, if you do decide to get a trial with them, and you cancel, *screenshot or screen record the cancellation page because they will probably try and still charge you anyway*.
Response from AkiflowMar 18, 2026
Hi, thank you for taking the time to share your experience.
We want to be transparent: our support team informed you that a retention offer was accepted on your account because our system logs show that explicitly. That is the reason the subscription remained active and the charge was applied. We understand you dispute this, but we are not able to ignore what our records clearly show.
We also want to address the broader claim that we intentionally charge users unfairly. That is simply not accurate. We take billing integrity seriously and our processes are designed to give users full control over their subscriptions.
If you believe there has been a genuine error in our logs, we remain open to reviewing the case one more time. Please reach out to our support team and ask for the conversation to be escalated. We are willing to take another look. The Akiflow Team
AA
Aydin A.
Charged after cancelling
Charged me after I cancelled my subscription :(
Response from AkiflowMar 18, 2026
Hi Aydin, we are sorry to hear about your experience. We looked into your account and can see that the cancellation process was not fully completed on your end, which is why the charge went through.
We understand this can be confusing, and we are happy to walk you through what happened in detail. Please reach out to our support team and we will make sure everything is clear and work toward a resolution together. The Akiflow Team
