AIT Worldwide LogisticsReviews of aitworldwide.com

I started working with Panther years ago, and then Panther was acquired by this company. The service was already poor before, but with AIT, the terrible service has been combined with an even worse attitude. Despite using their 2-man delivery service, my shipments—packed with 4cm impact-proof barriers on each side—frequently arrive damaged. When you try to start a claim, you’re forced to wait seven days for the invoice to arrive. Conveniently, claims must be opened within seven days, meaning they deliberately delay sending the invoice until the last possible moment—often at 16:30 on the final day—so you can't file a claim in time. If you want your business to fail, work with these cowboys. Otherwise, stay away and warn others to do the same.

I had an absolutely dreadful experience with Samsung and their partner AIT Home Delivery. I ordered a fridge on 27th Septembe scheduled for delivery on 19th October. From the moment the delivery drivers arrived, they clearly had no intention of completing the job. One of the drivers, Lucian, complained about parking from the start, despite my offer to pay for a nearby spot. It became apparent they simply wanted to finish their day, with Lucian openly saying it was their last job. The most shocking part was being told I should consider using another delivery service! How is that even my responsibility as a customer? To add insult to injury, after the drivers left, I called AIT and was spoken to extremely rudely by Roksana, who said she didn’t blame the drivers at all. As a professional who had taken the day off specifically for this delivery, costing me £300, this response was completely unacceptable. While I was rebooked for a later date, the lack of professionalism, rude customer service, and overall disregard for my time has left me disgusted. I will never use this delivery service again, nor will I purchase from Samsung. I expect compensation for my wasted time and an investigation into the behaviour of the delivery team and Roksana. I am appalled by the way AIT DELIVERY handles its customers, and this experience has been beyond frustrating. Conclusion: Avoid AIT Home Delivery at all costs if you value your time and expect a reliable service.

Very rude delivery men very impatient former company was panther do NOT buy goods from companies who use the above companies to deliver here in uk they are very very rude aggressive

Another terrible experience from Dunelm and AIT. Duneml saying all goods dispatched to AIT ages ago. All goods planned for delivery today and email and text confirming this on the 22nd. Then 2 hours before delivery AIT text me and say they've not received goods. Who's lying here, Dunelm or AIT??????? No one at businesses taking responsibility and still got my 5K which the Dunelm have had for payment of goods for 5 weeks. This is the 4th time AIT and Dunelm are blaming one another over the last 5 weeks and neither business seems to have a complaints department. They just blame or the situation on someone else. TAKE RESPONSIBILITY SOMEONE