AIT Worldwide LogisticsReviews of aitworldwide.com

Horrible company - missed delivery window and no one responds to inquiries about delivery status updates. They put you on hold and let you sit for hours on end.

If I could give a zero, I would! Absolutely terrible, unprofessional service! We had them scheduled for service a week after purchase at Home Depot. Had to take time off work. Not only did they not call to give us updates, they never showed within the timeframe. They then rescheduled for 10 days later! 10 days! THEN, no show again with no updates. We had to call them after the time window closed. THEN they tried to reschedule for another 9 days later! Unacceptable & unprofessional. Hopefully I will get a refund but I doubt it.

Absolutely terrible service. Given a time slot of between 8 and 10am. Didn’t arrive and no contact whatsoever until 10;45 when driver called, however he didn’t speak English so couldn’t communicate anything useful. Tried calling the customer service help line which kept me holding for an excessive amount of time. Definitely wouldn’t use again.

The worst experience I have ever encountered with a delivery service. We ordered a treadmill that was supposed to be delivered within 9-11 days, after two weeks passed by I reached out to Dicks Sporting Goods, who recommended calling AIT. For multiple weeks, I got the run around from AIT "trying to contact dispatch," and always saying they would call me back and I never got a call back. I finally had the issue escalated through DSG who seemed to be more helpful. Of the many calls to AIT, on the final week of the month, only one person ever called me back - her name was Jackie and she was very kind. Also, when the AIT technicians finally did come, they smelled strongly of weed. Will never again purchase from someone that uses AIT for delivery services.

OK communication ahead of time about when they were supposedly coming to deliver our furniture, but absolutely lousy follow through. Waited all afternoon for the delivery window, finally called the local terminal an hour and a half after the scheduled delivery window ended and was told that they would deliver it the next day. No call from the driver or from AIT dispatcher to let me know that I would be waiting all day with my thumb up my Axx for nothing. I told the terminal contact not to deliver before 2pm as we would not be there, so of course the driver delivered at 1pm, lying to a neighber saying we had given them permission to just drop the items off which was absolutely not true. All boxes were strapped together on one pallet and left out in the weather. One of the boxes bundled on the pallet was pressed into another, damaging the dresser we had ordered. Terrible company, does not respect their clients' time and showed extremely poor communication and service. Do not recommend using these clowns.

If you wanna be scammed - you free to work with this broker. I`m not writing reviews recently but those guys made me waste a lot my personal time with their shit load and keep telling they losing money on the load they selling almost 1$ a mile from GA to IL , selling impossible load for crazy low money and don`t wanna pay layovers for holding over the weekend when they shipper loading 3+ hours and making trip impossible for next day am delivery with tris weather conditions and wanted carrier to pay late fee i would rate them 0/10 and DNU with my company

Horrible company. Worst customer service every. Called so many times with the run around that the coordinator and manager would call me back. Guess what? Never did. Had to escalate to the company I ordered from.

Would give negative starts if possible. Order was made it November. It was supposed to be delivered 10 days later on 12/9. Now 12/23 (2 weeks late) and shipper doesn't know where the order is or when I will receive it. Their tracking system is a joke and their tech support don't even know how to interpret it.