sarah
a huge waste of money, time, and energy
Dealing with you guys is like dealing with a 7 years old child. Instead of arguing with customer about who is right and who is wrong. You should be professional and find a solution to the problem if you are considering yourself as a serious company and you are caring that much for your reputation. Now regardless of the reason why I didn't receive the package which is not my concern. Why it's taking so long to receive the refund. in your tracking system it's showing that the package was sent back to you on December 12, we are January 11... can you tell me why is it tacking so long. Very bad experience with airyhair. I placed an order on November 8 and I've never received the package. I've sent so many emails asking for a refund. every time they tell me that they will refund me shortly. It's almost two months now and I am still waiting for my money. Please stay away from this company. 11 Jannuary 2017
Response from AiryhairJan 12, 2017
Hello, This is not true. First of all: 1. You have entered a wrong United Arab Emirates shipping address, which led to non delivery. 2. We have asked you to contact the post office to let them know your correct address but you refused to do so. 3. After the item stayed in the post office for weeks, it was finally sent back to us but we are yet to receive it, this is why we did not process your refund yet. Delivery back to us is not something we have control over since you are the one who sent the package, I would advise contacting the local post office to see where the issue is :) We will refund once the package is received, we always do. > can you tell me why is it tacking so long. Very bad experience with airyhair. Again, you are the one who sent the package via your local post office, not us and AiryHair has nothing to do with the package.