This is the first time I went through this company because I wanted to try a different brand since I wanted to try tape in hair, so I read reviews and it seemed legit. WRONG. I have been wearing extensions for years and I am also a licensed cosmetologist for 6 yrs now, so I know how to take care of hair. I have had this hair in for 3 weeks (double wefted remy tape ins) and they are literally dreadlocks right now! I have tried literally everything from the most expensive deep conditioners to coconut oil and wig conditioning sprays. NOTHING will help. I can barely get a brush through them and it looks like fried witch hair. I went on a road trip with my boyfriend this weekend and when we got home he had to clean out his car because this hair was all over the place! SO much shedding! I am so disappointed. $200 straight in the trash.
Response from AiryhairOct 10, 2017
Hi Kristin,
I can assure you that this is not normal and we are happy to send you a new set, it could have been damaged during transit as this was a case with few August orders.
Your money won’t be wasted. Messaged you with details!
Let's solve it and we will get you a new set quickly.
ME
Miss Emma F.
Order number
Yes, my order number is 100022855. I have contacted you but not yet recieved a reply.
MA
Marissa
Hair feels rough and it's very thin
Hair feels rough and it's very thin. I waited a month for nothing.
Response from AiryhairOct 1, 2017
Hi, do you have the order number or anything for us to refer to?
The less grams you get, the thinner hair is going to be :) That's just the way hair extensions work. So not sure about the complain.
As for roughness, with thousands of orders shipped in the months of August - September which I assume is when you got your hair, this is the first rough hair feedback.
Have you tried washing the extensions? The more you wash the hair, the better it comes, just like the real hair. We don't add artificial layers of chemicals to poor quality hair like most of suppliers to make it feel super smooth (where effect washed out in a week or so) and hair ends up being a mess.
Anyway, you can still always contact us for a full refund, I would love to contact you but can't find any orders under your name :)
PM
Paris M.
horrible hair quality
I have ordered extensions through this company twice now and I don't think I will continue to do so. The first time I ordered the 22 inch wavy extensions and within a week they were completely matted and trashed. I made sure to use special hair products, braid my hair before bed, I use a wide tooth comb. But no matter what, they were dry, frizzy and matted. So the second time I ordered I decided to get the same extensions but the remy ones. I read that they last longer and better quality. However, those extensions lasted two weeks before the same stuff happened. Not only that but they have a horrible chemical smell that I can not get out of the hair and I've had them in for three weeks now. I really wish these would've worked but I can't afford almost $200 a month to keep getting new hair that lasts maybe a week. Be cautious ordering.
Response from AiryhairNov 4, 2017
Hi,
Thank you for your detailed feedback.
After doing a throughout research, we have found that in rare cases, matting or hair tangling can occur due to different uses or environments. This actually happens to every single brand that we tested, from affordable to luxury.
This is why since 2015, we have implemented a new program, which aims to help our clients and keep them happy. Basically, we guide them on how to fix or repair the hair extensions, and the overall feedback has been overwhelmingly positive. In fact, the majority of people who were unfortunate enough to experience such issues have turned into long term, returning customers.
However, another option is always a money back guarantee, which we offer as per our terms, 100% refund, no questions asked.
Thank you.
RE
renee93
they use synthetic and lied about it
they use synthetic and lied about it. also payed extra for shipping and still got here late
Response from AiryhairOct 17, 2017
Hi,
Thank you for your feedback and may I know your order number?
Also, how did you determine that the hair is synthetic? Did you perform any tests or were they done by someone else?
I went ahead and researched competitor reviews, only to see similar complains or claims that are (to be fair) fud.
In other words, AiryHair has been in the industry for more than 10 years and there is no reason or possibility for us to include synthetic hair into our wefts. Otherwise, we would not have survived and kept growing for so many years.
Finally, I can assure you that our products are of the highest quality and we are spending our time here making this world a much better and more beautiful place (instead of focusing on the artificial review score).
Anyway, we are just one email away from helping you return the item and exchange or receive a full refund.
Thanks again.
MO
Monica
Need to Return Extensions - Company wont issue us an address to do so
We received the extensions and they are not real hair. We have tried to get a return address and they are only sending us a automatic email that states nothing of what we are asking for. We are needing our full money return as these havent been opened or used. If anyone has a return addresss to ship them to please help us.
Customer service with this company is not good and the hair dresser who referred us to this company is not helping and wont be getting a good review from me either. When you refer someone to a product you use and then not help them when there is a issue that is a bad reflection on their customer service.
Response from AiryhairMar 31, 2017
Hey,
We do sell human hair but if you think otherwise, you are always welcome to return for a full refund and the email did contain the address, all you had to do was read instructions on how to return the package :) It was sent by June, not a robot, she is amazing at what she does and our customers love her.
We always replied to all your inquiries in less than few hours and had all your questions replied, returning address and solution provided. With the growth and great worth to mouth information passing, we do our best to maintain the highest quality customer service and simply ask just a little bit of patience.
Thank you for a honest review and we respect that. AiryHair is the biggest custom hair site online with over 100 different colors, 8 textures, lengths ranging from 10 to 30 inches and 30 day money back guarantee (even for the used hair, which is unseen in this industry) and we have been successfully doing that for close to 10 years. As a result, our business is experiencing double digit growth every year. Due to tremendous boost, we are hiring more staff at this moment to serve you even better and we apologize if we can’t always respond in minutes.
Thank you for understanding.
UT
Ulla T.
Huonointa hiusta mitä olen ikinä ostanut.
Tilasin ensimmäiset hiukset viime vuonna, toimitus oli kohtuuttoman pitkä, mutta hiusten laatu oli kuitenkin hyvä. Tein toisen tilauksen ja otin tällä kertaa maksullisen kuljetuksen ja double drawn teippipidennykset. Kuljetus oli myöhässä ja näiden vielä kalliimpien hiusten laatu oli luokaton. Hiukset ovat kyllä aitoa hiusta, mutta kiinnitetty teippiosioon ihan mitenpäin saattuu. Hiukset ovat jatkuvasti takussa! Jos haluaa hyvää hiusta ja toimivan toimituksen, ei kannata ainakaan täältä ostaa. Jatkossa vien rahani muualle.
Edit: Vastauksena myyjälle.
Hiukset on laitettu vasta uudenvuoden aattona minulle, joten kauaa eivät ole olleet käytössä ja tässä ajassa ei kuulu hiuksen mennä piloille. Pidennyksiä olen käyttänyt vuodesta 2011 ja muiden merkkien kanssa ongelmia ei ole ollut. Hiukset ovat huonoa laatua.
Response from AiryhairFeb 7, 2017
Hi Ulla,
We have a very detailed guide (found on our site) to help our clients take care of their hair extensions and prevent them from tangling up. Just like with your own hair, if you don't maintain in properly, it will tangle.
I have checked your order, it looks like you have been using our extensions for more than 4 months and haven't applied any hair conditioner or used any of our tips. In that case feel free to return the hair for a full exchange or a refund :)
Since our hair is made of 100% real Remy hair, please treat it as your own, thank you.
LI
lindsey
buyer beware
This company has poor quality hair extensions and even worse business ethics. All the items I ordered were not received in the shipment. I had contacted AiryHair in regards to the missing items and they acknowledged that in fact they were not shipped. I was told they would refund the money that same day. Three weeks of emails back and forth, all of which continued asking the same questions (example...order # & amount to refund), and still no refund. I finally had to contact paypal inorder to receive $33.53...pathetic!
Here are two emails I have received from airyhair. I have had to edit my review twice inorder to defend myself from the obviously untrue statements that were in the reply.
Dec 28, 2016 5:31 AM, "AiryNetwork wrote:
Hi Lindsey,
Sorry for the inconveniences and we have confirmed with our factory and they said the accessories you ordered was just out of stock and they missed to see there is one double drawn order out of those 4 hair items.
We will refund you today for the difference and provide you another 10% discount as compensation and please let us know if it is ok.
Thank you for your understanding and we apologize for the inconveniences.
Jan 19, 2017 8:00 AM, "xxx" wrote:
Hi Lindsey,
I’m xxx, the manager at AiryHair and after reading your review, I wanted to apologize for the way you were treated. Please let me assure you that the person who is handling this has since been removed from your account and you should not experience this service anymore, whatsoever.
I am just wondering if we could give you free express shipping for your next order or a $20 PayPal credit? In return I would be more than grateful if you edited your review or removed it at all. If so, please let me know your PayPal and I will arrange that.
Sorry again, and take care
AiryHair
Response from AiryhairJan 21, 2017
Hi,
First of all: we have called you, texted you, emailed you and refunded you 2x the amount yet you always ignored us and did not accept the refund in PayPal system.
Even though the shipping company did not find any issues with the order and have said that all items were shipped, we still agreed to issue you a refund and protect you from a potential loss.
We immediately agreed to issue you with TWICE THE AMOUNT (you even thanked us for the prompt response) and we sent you an email asking to confirm. However, instead of confirming the amount, you never replied to the email and simply opened a PayPal dispute; and we have had no idea why.
AiryHair manager Sam then called you, asking you to accept the refund in the PayPal system but you never did, instead, you have decided to post a review claiming otherwise yet PayPal can prove that this is not the case.
Then, you have comment about the poor-quality hair yet this is the second order in the 45 days period so we are not even sure why you would keep on ordering?
Our team did really try to help you, offered you 2x the amount to refund, refunded even after the dispute, then called you offering to guide through PayPal system (in case you were new to the site) so you can see where the refund was posted and how to accept it yet you never did and always ignored us.
At this point, we really have no way of helping you and have no idea what to do other than to tell a full story and even provide pictures or screenshots if desired.
Thank you.
