AiryhairReviews of airyhair.com

Response from AiryhairJun 4, 2018

Hi Ellie, I am sorry to hear that. The set might have been damaged? Please send us the email and we will arrange refund or a free exchange! :) Update: After checking your order, it looks like the extensions were second time color dyed by you, which we do not recommend. Even dying your own hair multiple times (from the already pre-dyed platinum), without allowing for it to recover will cause extreme dryness and other issues. The falling strands issue is a result of incorrect fusion process, but not the hair itself. We will still work on a refund. Thank you.

Response from AiryhairApr 25, 2018

Hi Kimbery, please check your mail box. It shows item as delivered on the 16th.

Response from AiryhairApr 10, 2018

Hello, First of all, we always issue refunds if the item is lost during transit so there is nothing to worry about :) If you read our shipping information page (as well as displayed information before the contact us button here): https://www.airyhair.com/contacts/ It says that there are no updates between "Origin Post is Preparing Shipment" and "ISC (USPS), Processed Through Facility", which means that at the time the hair is not in China but on the airplane and is on the way, making it impossible to stop the package. We agreed to accept your return and issue a refund, but by opening a dispute it looks like you want free hair and your money back. I believe we do a really good job at explaining our shipping terms and include timeframes on every product page as well as shipping page + we even send email asking to upgrade to express post order if you want to get hair faster and mention timeframes again. I am really struggling to understand your review.

Response from AiryhairMar 13, 2018

Hi Haley, Thank you for your review. So the clip size can be adjusted, actually and if you decide to place order next time, please contact us and let us know what kind of clips you want :) they are the industry standard size. Regarding thickness, for the super thick hair, we always recommend double drawn.

Response from AiryhairFeb 22, 2018

Hey, 1. You said you had a proof of you returning the hair and seeing it as delivered, but when asked for a tracking number, you never replied. 2. I have checked our conversations with you and it looks like our staff always was friendly, even used smiley faces and promising you a 100% refund if the hair is not destroyed, always replying on time and apologizing for issues. Not sure which part was rude. 3. We have a special guide for clients who have damaged their hair by accident and helped at least 50% of them to restore hair extensions to their original state due to improper care. I am not claiming that you damaged the hair and that we are always right, just trying to help everyone. 4. The review you are referring to is from client who wanted to keep the hair and get a full refund too. She threatened to leave a bad review if we don’t do as she wants, and as you can see, it is here. 5. You can research AiryHair and find that we have been selling extensions for over ten years and there is just no way to survive for that long if our product was bad. The majority of our clients are happy and continue using our extensions. 6. Also, if you were to check even the premium brands, all got horrible reviews from clients claiming fake hair, etc. (which is wrong) and most of the brands don’t even bother to reply to their clients. I believe we do our best there and try to not only make everyone happy in the long run but also respond to every review, which in my mind is a better customer service that most of the shops out there.

Response from AiryhairJan 31, 2018

Hi, Well, to tell you the truth: 1. The customer wanted to have money back without returning the hair, which is just wrong and no retailers in the world do that. 2. Since you installed hair already, we allowed you to wear it for 30 days and only then return for a full refund but you refused, threatening with "bad reviews", etc. which is not nice :) 3. We have been selling human hair for over 10 years, clients can always send back the hair for a refund or exchange if they got a bad unit. Lemons happen, we ship thousands of units monthly and got nothing but praises from the majority of our customers, salons and what not. We honor your decision of not returning the hair + posting bad reviews, if that is what you prefer. But the terms are pretty fair, return for a refund. Thank you

Response from AiryhairJan 10, 2018

Hello, this is not what actually happened. DPD carrier has confirmed item as delivered to your address and you have refused to fill a lost item ticket with carrier (which raises suspicions that you actually got the hair?). Then you threatened us with bad reviews, if we don't do as you say. Since the item is showing as delivered to you, and you did not want a further investigation by carrier (not to mention multiple threats), we can't do a refund.

Response from AiryhairOct 22, 2017

Hello, You have ordered hair on Oct 3rd and specifically selected hair extensions that ship in 6 business days, which is Oct 11th. Since you have selected free shipping, it takes 10-20 days for the items to come while express is 1-3 business days only. We always suggest our clients to go with the express shipping if they need hair asap, and mention that in every single product page, as well as FAQ and Shipping pages.