AiryhairReviews of airyhair.com

I bought my extensions 2 years ago from this company it was amazing. This time I bought one for my mom and wanted to buy one more for me but it didn't arrive and she didn't get her money back either. I tried to contact the seller but they refuse to anwer.

Airyhair has been one of the many companies we have been purchasing consistently from since 2015/2016 for some of our human hair extensions stock, however, there seem to be an enormous decline in credibility or accountability when they are wrong. Yes, the products have been 80% great with only about 4 of our customers complaining about the quality, which we have taken care of without complaining to Airyhair. This is considering their hair was used for our customers needing disposable, inexpensive hair. I am a tad concerned the individual representing the company is not prepared to do well by a long standing customer, so we have decided to go directly to the wholesalers in China (which is where all the factories are anyways). I can understand mistakes or forgetfulness, but blatant ignorance is unacceptable. We will spend our money where we are valued. Karen H. EDITED IN RESPONSE TO AIRYHAIR'S RESPONSE Clearly, this company have no intention to repair their errors, and time after time, review after review, they ALWAYS blame their customers. Yes, we used your company since 2013, wow, quite a long time right? For your information AiryAir, as opposed to your thinking that we came back because you were better, the truth was we took a break from our business and re-located in 2016. No, you were no advantage, you just had CHEAPER hair that we chose to make available to clients that needed disposable affordable extensions, not "advantage" nor higher quality at all. FREE CLIPS? We have never demanded free clips, on several occasions, we ordered on your site items that were not included in the shipment, and when this was brought to your attention you said you would send us some, which you changed your mind about and decided to charge for them. FREE BAGS? As for the bags, your products ALWAYS come packaged in the most degenerated way by taping them with tapes rendering them unusable, dirty and sticky, so yes, you should replace them for merchandizing which you have agreed to do, so YES, I hold you to that promise. Under no circumstance you said you could not do it any more, as a matter of fact, you sent us bags up to two days ago with the tracking number. This is in the agreement we had. On two occasions we tried to order the custom packaging from you and no one responded, so we do expect you to provide decent packaging with your products. As for asking to reduce the prices, THIS NEVER HAPPENED. This is another way of you again blaming your customers for your short comings. For my last custom order, your rep wanted us to send money to you by money request prior to any invoice and as opposed to the normal way. When I refuse you went on the defense to say others have ordered and never paid. when have I never paid? Wow! You are really something especially since 2016 we have spent way over $7k with your company. This is a blessing, we are in a group of over 10,000 extension business owners, and I will be sharing our experience there as well. Thanks for showing your colours. I will ensure your name gets the notice it deserves. IN CASE YOU FORGOT. . . 1. Over a year ago you asked us to give you a great review on another site when you were getting bombarded with negative reviews. I wont be surprised if you ask others to do the same on this review site. 2. When I brought to your attention that I received a better quality wig from another factory than the unacceptable quality of the wigs you were carrying, you wanted me to give you the manufacturer/supplier so you can use them. I refused 3. YOU ARE NOT A DIRECT SUPPLIER. YOU ARE A MIDDLE MAN WITHOUT A FACTORY! I can go on, but I will reserve unless required

2nd update: Well, Airy Hair finally refunded me...PARTIALLY. They did NOT refund me for my actual return shipping costs, they refunded what they think it SHOULD HAVE cost me. What do they know about what shipping, with tracking (as per their instructions) should cost me when they are in Lithuania and I am in Canada? They kept arguing with me over my costs, repeatedly telling me I was wrong and they were right, even though I had the itemized receipt as proof. So frustrating! They also deducted money because they were charged by their government customs agency for the return. So they passed on that expense to me. They wanted me to lie on the customs form and list the value at $8. I didn't do that. I told the truth. So now they have penalized me for this. So, after purchasing defective hair extensions from a US company (which appeared legit) that is actually based in Lithuania (which appears to be shady) and having nothing but hassles with the return process, which has taken MONTHS, I received $80.19 LESS than I was entitled to! And, conveniently, they are no longer communicating with me. So it is now my duty to warn others. DO NOT TRUST THIS COMPANY!!! THEY WILL RIP YOU OFF!!! Update: Airy Hair is trying to tell me what my shipping costs are, according to a website search. They are not including in that search the exorbitant rates charged for tracking a package to Lithuania. That was where the majority of the return shipping costs came in. I was going to send it without tracking, for that very reason, but thought I should follow Airy Hair's instructions to the letter, just to be safe. Now they are arguing with me about what return shipping should have cost me?! From another country?! Not impressed. Original review: I bought the 18" halo extensions, order #100033166. They were advertised as being 10" wide but mine measured only 7 1/2". They are supposed to cover the back and sides of your head. Mine only covered the back! There is no possibility of blending them in with your own hair with only 7 1/2" of hair to work with. I would have had a mullet! I was told to send them back for a refund as they were obviously defective. No return postage label was sent to me and the return address is in...get this...LITHUANIA!!! Why do I need to send it to Lithuania when they came to me from Michigan?! I was told to send it regular post with tracking. So $55 later, they are on their way back and I sure hope I get a full refund! I should be reimbursed for the return shipping as well, since the extensions were defective. Let's see if they do the honourable thing. At this point, I wouldn't recommend shopping from Airy Hair. But, if they give me a full refund for the original amount, $187.13, PLUS the $55 shipping, I will be happy to revise this review for them.

I bought the hair about 3 weeks ago I believe. I had it installed 6/16/2019. The hair tangles and sheds very bad. I only have had the tips in for 8 days and I am already taking them out. I ordered a 1b double drawn 18&20 inch curly. I tried to have it dyed and it didn’t work so I just had it installed without the dye. The customer service is amazing however, I will not be ordering anymore hair from here. Thank you

These are the worst quality extensions I've ever seen. I have seen barbies with better hair than the quality of extensions I received. I am sending them back for a refund however I am scared i will not receive a full refund due to the sketchy nature of the company. Ladies pay more more and get Bellami hair extensions, I ordered after i got my horrible extensions for airy and received my new amazing extensions the same week.

Don't ever buy these extensions their fake and will break if you try to bleach them! 1 I did not buy from you 8 times 2 the only reason I wrote a bad review it's because your hair is bad if it doesn't bleach when it clearly states that your hair can be bleached and that you can returned USED hair then you should really update you website so it isent full of lies :)

Worst Customer Service Ever. I asked to cancel an offer I had just placed the same day. They cursed at me, called me names and refused to return my money until PayPal stepped in.

I still have yet to receive my tracking number. Yes I have my order number #100032078 I asked you guys if you could send me a #613 instead but I got a email saying it shipped already. Will my package be here before March 31st?