AirupReviews of airup.com

I ordered an airup bottle from a website with a co za at the end of the name, no dashes or com. Please be aware it is a FAKE website. I stupidly assumed it was based in South Africa. I ordered a bottle and pods around 20th April 2024. They sent me tracking numbers which legitimately tracked online from CHINA (first red flag) and not a South African address, it also did not arrive in the prescribed 15 days time. We are now on 16th July 2024 and we got notification to collect at the South African post office. My dad went to collect the parcel and it was marked sunglasses. He then had to pay another R40 over and about the R645 I had already paid. THIS is a SCAM website. There were false Gucci Sunglasses in the box!! I am beyond furious!! DO NOT order from airup South africa as it is 100% NOT a South African site. Nor is it even affiliated witg airup. The item was posted directly from China. I am very upset. My dad was diagnosed with cancer and has to drink copious amounts of water. I thought this would be a fun way to drink water....lesson learned!!

Product simply does not work as described. Good luck trying to return your faulty bottle / pods...instead they just suggest that you haven't assembled the bottle correctly etc - opening a case with Paypal as it certainly feels like i'm going to struggle to get my money back otherwise.

Does anyone know how to get a refund from this company please? It's been 2weeks and my order is not even dispatched yet. And yes I ordered from their website. They kept saying go to their support, but there's nothing their but information about their products. I have been scammed.

Customer (dis)service. What idiot would buy a water bottle designed to leak, pop it in their gym/University/School/work bag alongside their laptop, mobile phone, headphone, papers, clothes? No one. But if you are gifted a 30 GBP water bottle, a Ferrari or Lamborghini version, it must be good. Right? Think again. Here’s the catch. Unlike your Ferrari or Lamborghini which you can return if it cant actually turn right when you move the wheel in that direction, or they go into reverse when you press drive, you can’t actually return your air up when it leaks all over your stuff. That’s because this bottle is designed to leak. All over your stuff. So if you can afford to replace your phone, headphones, gym kit, loose your papers, have damp stains on your backpack, and probably loose that also, go ahead and buy it. But don’t expect to speak to anyone, let alone a refund. It was a present for me and if anyone wants a leaky water bottle for free….Personally, stick to your supermarket cheap as chips option.

Ordered at the beginning of November dpd have confirmed my order was returned to air up on the 8th nov as the address couldn’t be found and they didn’t update them when requested details, I have since read on Facebook they are doing this to a lot of orders not providing the full address on parcels! Emailed them numerous times gave them all details of my order to then be ignored and still no refund

Doesn’t work! Save your money and buy a normal water bottle. The pods have a smell but you certainly don’t taste anything. As for the company, their responses are pathetic (I think it’s a robot to be honest!) and if you have a discount code prepare to be told that everything is suddenly out of stock when you go to the checkout. This happened to me but after closing down the website and clearing any history of it, I went back on 10 minutes later to find it was all in stock. Complete con! AVOID!

Place an order for my granddaughter on the 18th November, order status dispatched, divery 21st of November. No delivery, check status still saying out for delivery. Tokd they tried to deliver i was in all day, receive my amazon order, no issue! contact online, being told check and update delivery status!! Communication not good at all!! Very disappointed 😥

Ridiculous policy, ordered 2 bottles, one meant to be a different colour, so go straight back in to change it! But it can’t, I have to wait to receive it then send back! Absolute shambles, customer service made me wait so long that it could have been done there and then!! Will not be buying anything else from here!