AirsplatReviews of airsplat.com

After sending me the complete wrong size, the company hassled me further by demanding photos of the incorrect package as well as a copy of the invoice, despite the fact I had already referenced the number AND the reason for my return. As it stands it's been a week and I still don't have a return label. Guess Goodwill is getting a new hoodie. What a joke. Avoid these fools.

Even after placing orders totaling over $900 I have been left in the dark about most of my items! ALL OF WHICH ARE CHRISTMAS PRESENTS!! Two of the orders (the main orders) were split and partially shipped without notice to me that they would be split. One item suppose to be shipped in 24 hours is still not shipped and it's been two weeks (no one notified me nor have they responded to my many emails asking about it). The other order that was to be shipped in one week supposedly got held up in customs and would not even arrive at Airsplat for 6-8 weeks. The only reason I know is because I emailed to inquire about the shipping time after not seeing it being shipped after a week as promised. They had no plans to even notify me apparently. Being that these are Christmas presents and as pretty much the ONLY Christmas presents my teens are getting I asked Airsplat if I could exchange the guns for ones comparable in price, that they DO have in stock ready to ship asap, so they would have something for presents instead of waiting until FEBRUARY. I found two replacements that were the same and lower in price than the ones I initially ordered. They refused to allow the exchange without me paying a couple hundred MORE dollars because the coupon code I used to make the original purchase had expired and did not fit with the newly selected guns! They wouldn't even make the exception because #1...this is just good customer service to do so....#2...their "guarantee" shipping was a lie...and #3...two kids will now not get their Christmas presents until February!! I was told they were "sorry" and that they would refer my issue to "someone higher up"....big surprise that it's been over a week and nobody has bothered to even contact me. OH...did I mention that one of the items I DID actually receive broke within minutes of being out of the box?? Yeah.....thanks Airsplat for being the Grinch AND Scrooge to our Christmas this year....bah humbug!

They lure you in with great deals, looks too good to be true. Turns out it is. I placed an order with a gun and seven other items. All in stock. One month later, they say that all of the items but one are out of stock, and they don't know when they will have them again. Even if it says "In Stock", don't count on it.

Ordered from them 2 weeks before Christmas 2013, paid extra for two day shipping and got the partial order a week later. I called customer service and they informed me that it was on back order until the first week of January 2014. Today is March 4, 2015 and I still haven't received the rest of the order. Called to cancel and I was told it has already shipped out and will be here Wednesday so I cannot cancel. I'll never order from them again. Recommend you don't either.

Complete nightmare. Placed an order with this company through Rakuten (Buy.com). After hearing nothing about the order for 4 business days, I called to find out that the item was on back-order for 6-8 weeks. I was not notified of this and I told them to cancel the order. The money went back on my card and everything was fine. This week the item was marked as shipped with a voided tracking number and the charge has reappeared on my card. Airsplat has not answered my emails and Rakuten isn't helping. So right now I have no product and I'm out $200. If I were a vendor, I wouldn't want my product associated with this company. I've been doing E-Commerce/Digital Marketing for a fashion retailer for two years and it's almost inconceivable how a mistake like that could be made in fulfillment and billing. Maybe they should take some money from their PPC budget and focus a little bit more on customer service. Then maybe they won't have so many negative reviews.

I ordered over $100 in guns from airsplat. The next day I got an email asking for a shipping address because my billing address was a P.O. Box. I replyed within 9 minutes, and got an email back later that day saying it would be shipped asap. A week later it still hadn't been shipped so I started calling and emailing, it did finally get out and I recieved it 14 days after it was purchased. HOWEVER, one of the guns was missing, and another appreared to be used, or refurbished at best. I immediately began calling and emailing again, and after 4 more days I got an email saying someone would contact me in 3-5 days. That never happened, so I am still calling and emailing 33 DAYS LATER! I would never order from airsplat again, the products are terrible, the prices aren't great, and the customer service is the worst I have ever dealt with among hundreds of companies over the years. STAY AWAY!

I purchased 3 guns from Airsplat for my son's birthday gift and all 3 arrived broken. I emailed them and shipped them back as instructed. The total was $49.97 PLUS shipping PLUS return shipping. However, I was only credited $38.95. Don't waste your money!!!

To date I have ordered several items from these folks to include the M4, AK-47, M203 Grenade Launcher, not to mention other low cost product. To date none of the higher cost itmes have worked. After recieving a non functional AK-47, I returned the item for repair which was returned in worse condition than I sent it in which is why I did not even bother sending in the other items. I recently ordered an item from airsplat (shame on me). After explaining their poor service I was offered a small discount. When I checked my account the following day I discovered that there was no discount at all and my account was debted the original cost. If I could give less than 1 star on this site then they (airsplat) would recieve "0" stars due to their poor customer service threatning to hang up on me when trying to find out why they woud not honor an advertised price. The individuals giving 5 stars on this site apparantly work at airsplat. Take a veterans advice and take your business somewhere besides airsplat, they leave much to be desired in quality of product as well as service. My appologies for punctuation and grammer as "airsplat" does not deserve a capital a.