AirSplat Airsoft Guns Warehouse Nation's Largest Airsoft Gun Retailer - Full line of all types of airsoft guns and accessories
Airsplat (airsplat.com) has 170 customer reviews on Five Star Index, with an average rating of 2.9 out of 5.
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Alex L.
I called and the gentleman I spoke to said what I was looking at on the website was in stock. I ordered the item and after 2 weeks, I had not recieved it. I wrote to the company and they said it was out of stock and that they had refunded my money a couple days prior. If an item is not in stock and money has to be refunded, it would be nice to get an email saying that, not thinking my order is still processing. I will not be buying from this site again
Joe R.
Airsplat is the worst online experience I have ever had! I purchased an airsoft rifle (in stock) 9 days prior to my son's birthday. 2 days before the big day my order still says pending! I left multiple messages and emails. Eventually someone from Hobby Tron called and apologized. She stated that it would be resolved and I would get a call from Airsplat. I'm still waiting 3 weeks later. And to top it all off, then the gun shows up! I had already purchased one on Amazon and had it next day aired in time for my son's birthday. I. Can't even get ahold of someone to return the gun! Terrible company! Do business with them at your own risk!
Response from AirsplatSep 13, 2016
We apologize for any inconvenience this may have caused you. Your satisfaction is important to us. During our recent transition of ownership and location we were experiencing some setbacks in our operations systems. We were working diligently to rectify these issues. Again, we apologize for any inconvenience this may have caused you and appreciate your patience and understanding during that time. You ordered on 8/1/2016 via the website and your order was processed and shipped the same day and delivered on 8/4/16. Expedited shipping was not chosen at checkout so it went out FedEx ground. I do apologize you have been unable to get ahold of someone. Our Resolution Specialist would be happy to review your inquiry and will be reaching out to you to remedy your issue. Thank you. Thank you for taking the time and effort to bring this issue to our attention.
Unsatisfied
Never recieved my package. Ended up cancelling my order. It was such a mess. Never order from here
Response from AirsplatSep 13, 2016
We apologize for any inconvenience this may have caused you. Your satisfaction is important to us. We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry. The first initial purchase was declined through the bank as there was incorrect billing entered so it was placed again. There was a hold kept on the first declined charge through the customers bank. We sent over documentation of the declined charge. The item he attempted to purchase was out of stock. When we contacted Tanner about his billing information our rep spoke with his mother who was not happy about the purchase. In order to make Tanner happy we offered a $40 upgrade to a more expensive and higher quality gun. Tanner's mother declined the offer and requested a refund. We voided the order and refunded the charge at the request of the cardholder. We genuinely apologize for any inconvenience this may have caused you. Please contact AirSplat directly at [email protected] is there is anything we may do. Thank you. Thank you for taking the time and effort to bring this issue to our attention.
ryan
i ordered 200$ of stuff and received the package a week later, everything was fine until i opened the package, it looked like it was just through n in. i had 10 cans of green gas and two where totally empty and 3 where half filled. i was also missing a mount and a smoke grenade. not happy, in loss 20$ never shop there!!!
Chelsey R.
My boyfriends family purchased online to buy A LOT of stuff for our camping trip. We ordered over $600 worth of stuff because everybody that was going gave us money to order on our account, I called them THREE DAYS IN A ROW. Every single time I called I had to wait TEN minutes before they even answered my call, once they finally answered they told me that our order was on back hold because two of our items was not in stock, I told them not to worry about those items and just ship our order instead, they told me the order will be sent out by the end of the day. I called them the next following day to make sure the order has been shipped they told me they couldn't find my tracking number and they would give me a call when they found the tracking number. They NEVER CALLED ME BACK, the very next day after they didn't call me I called them, and they told me they canceled the order because they considered it Fraud. If I could give airsplat ZERO STARS I WOULD. Don't order off this we site ever. THEY HAVE VERY BAD CUSTOMER SERVICE. The hung up on us while we were talking. I recomend other air soft company
LUIS G.
(Best customer service and quality) I guess Ishould have read between the lines. Empisode 1 I purchased a gun but it only worked for two weeks (used only 3 times) it started making noise so I call the store and took a month to get RMA # so they can proceed with my repair. Shipped my gun nice and neat with bubble wrap and I got it back with paper, bbs scattered inside the box the charger was missing and to top it off a BROKEN ejection port cover. called right way and this moron tells me " JUST PUT A TAPE OVER IT" empisode 2 I WAS disgusted with there service I ended up just driving to this warehouse. After a session of bithing and complaining they just made a repair and sent me a charger the next day. Once I charged my battery I found out that the battery was also broken. I had to drive another hour over there for the 2nd time and complaint Just so they can give me another battery. Used my gun maybe 4 times and the bbs started to jam, upset at this whole situation I demanded a refund the first thing they said " SORRY THE WARRANTIE IS EXPIRE" are you kidding me.... I have left numerous voice mail to there manager and not one call back. This company is a joke I would highly recommend doing some research even look this vidoes on YouTube before purchasing anything there.... Henners-airsplat service and crazyncmanairsoft gun-behind airsplat
Arthur A D.
Cheap Chinese mfg. My original purchase in November was for a Christmas gift for my grandson. After 4 returns the cheap gun was delivered on May 5th. Product was weighed with sand to make it heavier. Quality sucked. The original price was $80. The actual value might be $5 at the most. Avoid this company and its products !!!!
Craig-K
I ordered an NcStar Precision Bipod from AirSplat. I paid for an NcStar Bipod from AirSplat and AirSplat sent me confirmation they had shipped an NcStar Bipod. I received (very late shipping) a cheapo UTG bipod that will not fit my AR15. I have been trying to contact them for two weeks. I just purchased the CORRECT bipod from OpticsPlanet. I should have checked the internet, there are hundreds of bad reviews for AirSplat. I will never buy from this bad company again.
