AirsplatReviews of airsplat.com

Response from AirsplatNov 15, 2016

We are in receipt of the complaint for the above referenced customer. As a Resolution Specialist, I welcome the opportunity to respond to the customer's inquiry. I apologize you had difficulty purchasing products on our website. In order to protect our customer’s from fraudulent activity we have strict fraud detection system in place to protect the cardholder’s information. We apologize for any inconvenience this may have caused you. Again, this is for your safety. Please let us know if we can assist further regarding this matter. We attempted to address this matter directly with Cameron Redden on November 11, 2016. Upon review of Cameron Redden's order, our credit card verification dept. noticed that the shipping and billing address did not match. This is considered a red flag. A supervisor from AirSplat contacted Cameron via telephone to verify his order. The call was answered, but upon stating his identity and reason for calling, our AirSplat representative was hung up on by the person who took the call. Each subsequent call attempt was sent straight to voicemail. The voicemails were not returned, so the order was deemed fraud and refunded. Thank you for taking the time and effort to bring this issue to our attention.

Response from AirsplatNov 9, 2016

Our company apologizes for any inconvenience this may have caused. Airsplat would love to see what can be done to assist in this matter. Please email us directly at [email protected] to rectify this issue. When responding please provide a phone number and order number. We strive to make our customers happy and satisfied with all purchases made at Airsplat.com I look forward to speaking with you.