AirsplatReviews of airsplat.com

Just received an email about an item I ordered two days ago that has informed me that my item is now out of stock and I have a credit not a refund. How can they charge me for something they don't even have. They said I have a credit good for the next 6 months? Hardly seems fair?

I placed an order, and emailed them after 5 days for a follow-up because it had not shipped. I was told that the order would go out that day and I would get tracking. The order was not shipped that day, nor the next day, and not even the day after that. At the end of that last day I canceled the order and demanded a refund. A 5 day wait for an order to even ship is absurd, let alone more than a week.

I ordered two pairs of BDU's from them two weeks before a competition and after three calls and a week that went by I was informed that i would no longer be getting them because the entire pallet was moldy. I was given a refund on this past Thursday (3/9/2017) to only never get my refund email until today (3/14/2017). I had to call them and have them redo my refund, which I was told had been done with me on the phone on the 9th. I am really disappointed. They didn't offer me a store credit or anything to make me happy. I'm not shopping here again. -Hunter Robinson

In the past I've felt perfectly fine ordering things online, well that is untill I ordered my item from airsplat. It started out with instantly getting an Emil to review them which I thought was a little weird but whatever, they just want to know how they are doing. So I continued to wait for atleast a confirmation email atleast telling me thanks for ordering! Well it was 4 days after ordering and I hadent received any word about my order, so I naturally started wondering if I was just scammed since they were so quick to take the money from my account but I had no proof that I had even ordered anything from them. So finally I had to call just to see when I should expect anything, since you know... I didn't get tracking information for a product that for my knowledge didn't exist. The call people were friendly but I was also put on hold for a solid 20 minutes before I actually was transferred to someone who could tell me that yeah I had an actual package coming. All in all one of the worst experiences I've had but luckily they were really polite so no voices were needed to be raised.

Stay away from this place !!!! I called them several time and left messages for them and know one ever got back to me , the gun was a piece of junk lt and broke the first day!!! Tried to call again but yet again know one got back to me do yourself a favor and buy your guns somewhere else !!!!

A month and a half! That's how long I waited for anything close to an update on my order only to realize it had been cancelled! The only email I received was a confirmation and then three weeks later, a supervisor finally told me the order was on hold. Fine, sure that's cool. So after about ten calls to Hobbytron, since Airsplat won't answer the phone, I relay the necessary information and wait again. Nothing else from these people. All I wanted was an ASG CZ 75 to use as a prop and the boneyard item they were selling would've sufficed since finding a metal 75B is near impossible unless you want a new one. So now I call Hobbytron again and they just told me the order was refunded. Thank you Airsplat. Thanks for cancelling my order and never getting back to me. At least I'm getting my money back. Unless that takes a month and a half, too

Still have not received my package or a tracking number. Customer service is unreachable through facebook, email or phone. Completely unacceptab;e

Ordered an air soft gun for my son for Christmas. Airsplat promised delivery on 12-22. It is 12-27 and still no delivery. Efforts to reach company have failed to get a return call or any info on delivery. Merry Christmas Airsplat you rock, not...