AirsplatReviews of airsplat.com

While the price was competitive for the air soft gun we ordered, it had been a week since so ordered and I have not received a notice for shipping. I've received no communication after my initial email that my order had been placed.

Great selection of guns but bad organization and efficiency, didn't ship any of my orders on time and half of what I ordered after I ordered it was marked as out of stock and

It's ok I just wish they would get the package here sooner

A couple years ago I ordered a new gun from the and they sent me a used one. Then refused to give me a refund so I decided to no longer order from them. A couple weeks ago they were the only people that carried what I needed so I bit the bullet and ordered a bucking and boneyard pistol from them. I received a boneyard pistol and a ak nozzle because the bucking I ordered was out of stock. After calling they refunded my money. I would've much rather gotten an email about the out of stock product but they handled the issue quickly so no major complaints.

I ordered and elite package for $35. Sounded like a good deal and I would save over $30 on my order with the additional 10% and free shipping. Be careful, I was mislead. I was just informed in an email from Marissa in order processing that I didn't get the additional 10% off, nor do I receive free shipping on my $300 order. She said that because the lightup promo was applied the extra 10 didn't qualify. This is copied and pasted from the elite membership description, "Additional 10% off on all items This 10% can be used *on top of promotions that AirSplat is currently running. That means if a non Elite customer gets a 25% discount, you would get a 35% discount. The 10% discount you receive once joining The Elite is applicable to ANYTHING on our website. We mean absolutely ANYTHING. There are ZERO restrictions with this 10% discount. There's also no limit to the amount you can spend. If you wanted to spend $10,000 on guns at AirSplat, you will still receive 10% off your entire order. " I received a great deal on some guns, they were shipped fairly fast (still haven't received them), however I will not be ordering from them again. I have to wonder how trustworthy they are considering they didn't keep their word here. I am expecting a refund on the elite membership considering I was mislead. EDIT: Contacted them by phone today about the refund. After a hold on the phone I was connected to a female, didn't get her name. She was very nice and seemed to understand why I was wanting the refund. After explaining that I felt mislead she said they would refund my $35 and she was sorry for the confusion. I am still sticking with 3 stars, they should clarify things better. To me zero restrictions and applicable to anything, then putting restrictions may apply at the bottom is very shady. Spent $400 more on airsoft but this time I went thru amazon, should have been airsplats money but they didn't give me a quick resolution. Hopefully the guns are good to go, if they are there is a slim chance that I will reorder from them but no time soon.