AirsplatReviews of airsplat.com

I ordered over 2 weeks ago and still have yet to receive my order.

Terrible shipping and customer service

Ordered a GHK G5 hop up unit to replace my broken hop up. Gas Guns+ Plastic parts = it breaks over time. It happens. Although the item arrived in the mailbox in a timely manner, I received a hop up unit for an entirely different platform. I sent an email regarding the issue with the order and I never got a response back. Do yourself a Favor and order Airsoft items from reputable sites such as evike.com (even ehobby is better than ordering from Airsplat). I ordered from Airsplat since it was the only closest online retailer to me that carried the item as I needed the item in a hurry. I was willing to take the risk by not listening to others who had awful experiences with Airsplat. And this happened. Do yourself a favor and order somewhere else. It's not worth the risk and headache.

Half my items arrived, as the rest were out of stock despite not being listed otherwise on the website. Made no initiative to offer refund or explanation until I emailed them first. Also had initially promised to provide tracking number info after order shipped, didn't provide until I emailed them. Also, around the time of the spring 80% off sale, I had my credit card information compromised. Others at an online forum seem to echo my experience. I do not foolishly provide CC info online. Now I'm pursuing them for the refund they offered last week but haven't followed through the next business day. We'll have to see if they plan on keeping the full amount of their shipping (high) prices or if I'll have to go to my CC company to get that refunded. Update: Partial refund acquired after some wrangling. I've given up on the RMA for DoA item after receiving a rather rude response to my suggestions towards improvement. I'll just fix it myself.

Poor Inventory Management Very High Shipping Costs I found that several Items I wanted to purchase that were in my cart, were no longer available by the time I went to place my order. This is frustrating given the shipping costs are very high (even for small items). Ordering one or two items at a time is not a viable option (due to high shipping charges). Many companies have inventory systems that will "lock" items for a temporary time while they are in your cart to keep this from happening. That type of database management offers a far superior customer experience. And should be employed by all online retailers during "super sales." Shipping charges are too high, the sale price makes up for it, but they ARE making money back on shipping (which is a dishonest business practice in my opinion). Up till now this is a "poor" or "2 star" service. It is the below item that leads me to give them a 1. Finally, when my order arrived, way too slow for the shipping cost (I do give a little slack due to the enormous volume of the sale)... There were several items MISSING. Apparently those items ran out of stock before the filled my order and their website was incorrect on availability. In other words they took payment for items they did not have. There was no communication about this, no warning, nothing at all. I still do not have a refund on these items several weeks later. That should have been THE FIRST THING taken care of when my order was filled for shipping. It is highly unlikely I would do business here again as I find it important that companies properly manage their inventory and communicate with their customers when they charge for items they cannot actually sell. I will be filing a protest with Discover for the missing items If I do not see a refund in the next few days.

I purchased a few items during a sale, and never heard anything from them for weeks. No shipping update, nor notice of them restocking. I called today, three weeks later, and was told they were giving me a refund. Which is fine, but a simple notice would have been nice. I would question spending money with them again, and referring them out to my friends.

Second time I've ordered something and it was out of stock. Both times i recieved no notice of the item being out of stock and had to call tonfind out why i had recieved no email on shipping confirmation or order status. Poor business conduct and communication.

Does not accept paypal but FAQ states accepts paypal We accept VISA, MasterCard, PayPal and Check. IF paying by check or PayPal, please email us at salesatairsplat.com to place your order and we will provide further details. First agent said they do accept paypal second agent on the phone confirmed they accept paypal then the supervisor emailed me and said they do not accept paypal and offered no alternatives or remedy to correct the issue. in the future make sure your staff provide a consistent experience you may also change the FAQ to reflect your current policy and also change the sales email to not reflect the supervisors name, it caused some unnecessary confusion when the same name in a email said i can use paypal and also the same name say i cannot and have no recollection of my original email... We accept VISA, MasterCard, PayPal and Check. IF paying by check or PayPal, please email us at salesatairsplat.com to place your order and we will provide further details. ***Update*** So after that I remade the transaction with a credit card on 3/30, on 4/6 I became concerned because the order was still processing many of the items were on sale and would likely no longer be available so I called and was told that they needed to verify the billing address since the names were different. Even with email contact to the sales department and the supervisor no one attempted to contact me to rectify this over phone or email until i called in. at this point i was annoyed my experience was not great i told the supervisior sebastian that i was concerned that because the order was delayed 7 days due to there lack of communication that some of my order would be out of stock, Sebastian assured me that it was all available and that there was a battery that was sold out but he would substitute it with another 11.1v . At this point my concerns were cleared by speaking the supervisor and i awaited my package. 4/13/2017 I received my package only to see 4 out of the original 10 items all of which was marked out for being out of stock including the battery the supervisor said he would substitute. My original order was $94 , $25 of that was shipping for 10 items yet I only received 4, at this point airsplat has received its 3rd strike in one single transaction , the credit card still shows the full total of all the items @ $94 I call to see about a refund since at this point airsplat had 7 days to know they sent me a partial shipment but never notified me or indicated any type of refund. The rep I spoke to told me that a number of large business was buying 1000s$ during the sale and likely bought my equipment before it was packaged. i asked why a refund was not placed yet generally takes 2 business days or less to process a credit card refund but here we are on day 7 , he told me it is processing and take up to 2 weeks to reflect the refund... so i asked to clarify how much was going to be refunded to make sure that was at least correct and to insure i was not paying for shipping on the 10 items i did not receive. He told me that there was not a number listed... how do you process a refund but not have a number set of the refund??? anyways i have been playing airsoft for over a decade and have done a majority of my shopping online and have never had this bad of a experience. at that point i asked if airsplat was going to do anything to resolve the issues and he said no the partial refund or store credit was the only option. If you want to shop at a honest retailer that sticks to there word and strives to provide industry leading customer service then please look away airsplat is not for you or really any shopper.. I will be waiting on my refund and will update the review with a date and amount when it is received. 4/20 update Received refund for $51