Airsoft MegastoreReviews of airsoftmegastore.com

Took a full week to make a shipping label for an order that was "in stock". Non existent customer service. Contact via email was never answered and when you call you will spend a lifetime on hold listening to (I'm assuming the owner) make stupid jokes about their crappy customer service. Given all the other bad reviews here I have little faith that my order will show up to my house intact, if at all at this point.

Their website says "free shipping", it takes you through the entire process; Name, address, shipping info, then it sends you to enter your credit card number, as soon as you click on continue it charges your account... This terrible company charged me $500.00, yes that is correct $500.00 US dollars for shipping a $131.99 gun!!!!!!! We went to the site again and went to complete a "dummy" order...Shipping went from $12.99 to $79.99 to $250.00 all inside of 3 minutes. I have emailed them twice, I have called several times, currently been on hold for 10 min. TERRIBLE customer service as well... In a nut shell a $131.99 gun cost me $914.00!!!!

I ordered my package on December 30th, 2015, and after a total of about 10 business days, I have still not received a package. It is now January 14th, and the website said my package shipped out on January 3rd. Apparently not. Customer service is also horrible, as I emailed them and I got a response about 5 business days later (even though they say it will be at MOST 1-2 business days).

I placed an order with Airsoft Megastore and Evike within 10 minutes of eachother. Placed the order on Friday Dec. 25...yes i realize it was Christmas. I did not expect either order to ship until monday the 28th. I received shipping confirmations and tracking numbers from both stores on the 28th. The Evike order was delivered to my doorstep on the 30th. Airsoft Megastore on the other hand did not show up, and every attempt to track the package ended up saying it was unavailable. After calling multiple times trying to find out if the package had indeed shipped, i was told by customer service that it had shipped on the 28th. It is now the 31st, the tracking number finally works, only because the package was dropped off at the usps TODAY, scanned in for the first time...NOT ON THE 28TH like I had been told. When tracking the package, it also says that it is being sent priority mail. I appreciate the effort to get it here quicker. However, I do not like being lied to about when an order has been sent out. I will be doing all further purchases through Evike!

Their website lists a scope for $72. But got charged $84 at checkout. Called multiple times to fix. They say they cannot find that price on their website. It was on their front page and wanted me to take a photo and email it to them. I did and no response. Called and they stated they were to busy and would get to it. Avoid doing business with these guys

Would be zero stars if that were an option. I ordered some gifts for my nephews birthday a week and half before his party. After 1 week of the order saying it shipped and not getting a tracking number I called and the rep said the gun was out of stock. Airsoft megastore took no responsibility for the delay and had no intention of correcting the situation. They refused expedited shipping and honoring their prie match guarentee on a similar product. Overall terrible customer service. There are plenty of other online airsoft retailers out there and I will take all future business elsewhere. I would not be surprised if the positive reviews were from employees based on my experience.

They used to be really, really good but that has changed. Bought from them the end of October 2014. Had a problem with the product and wrote the company. No response. Wrote them again, no response. After about 4 emails I posted on Facebook asking why their customer service was having issues. I got an email from someone named Ross Collins who assured me they were aware of the problems and he would make sure they sent me a replacement. So a few weeks go by and NOTHING, not a single thing so I wrote Ross again. No response. Wrote him again, no response. After 4 tries and several more emails sent to customer service they have not responded to a single one of them. So I have a defective product, am out the money, and their customer service sucks. I now spend time posting on sites and Facebook warning people to avoid them and suggesting Evike, Airsoft GI, or a airsoft Station which so far have all been quite good with their prices, shipping, and customer service. I just hope this helps some of you save your money. While I am fortunate and the $100.00 defective product isn't that big of an issue, it just might be for someone else. Be safe, have fun, and don't waste your time or money with this company.

Ordered on Dec 5th.Sent an email asking about the status on the 8th. Got an email on the 10th saying it had shipped on the 9th. They lied. A label didn't even get created until the 13th and the package didn't ship until the 16th. I asked on the 13th for the order to be cancelled. They didn't bother to respond until the 16th after it shipped. They agreed to give me a full refund if I contacted them when the packages arrived and didn't open it. I contacted them immediately when I got the package on the 19th. No response. I've emailed them multiple times since then (it's now Jan. 6th), and they haven't responded to a single one. I've posted on their Facebook page and also not gotten a response. This company does not stand by their policies and they have the worst customer service I've ever experienced. Do not buy from them!