Airsoft MegastoreReviews of airsoftmegastore.com

Customer service is an absolute joke. They have lost me several hundred dollars and I have sent five emails, called and nothing.

Bought $300 worth of airsoft equipment from them. Package had a mysterious return to sender request 5 days after it shipped and caused ti to be delayed even more. After the package got here the magszine on the co2 1911 i ordered had a factory defect. Called customer service who said they will ship a new one. 12 days later, no magazine, no confirmation email, no shipping or tracking information, contacted their customer service again, no response.

Never buying there again. They sent me the gun I ordered, the barrel did not line up with the rail. And I sent it back and they said they would send another. I waited a week and called, they forgot to send my replacement gun, they fixed it and it was on it’s way. It got to me and the barrel was bent, I called again, they refused to refund me or send me a new one.

Terrible manager, terrible customer service, wouldn't give them 1 star

As others have said - ZERO customer service. I ordered a pistol from them, but it came with no instruction manual. ZERO response to multiple emails to their “customer service”. Thanks to independent posters on YouTube i was able to figure out what I needed to know. Do NOT recommend purchasing from these guys!!

check Better Business Bureau report before you buy I've been arguing with this company to get a refund for over a year now still no resolution do not buy from this company

They have zero customer service. Sent emails with no response. Their guns don't work and they want to charge you to fix them even when they don't work from day 1. How about sending a product that actually works. Their return policy is BS. They were supposed to send an RMA twice but never did. They don't care about their customers. Very disappointed I was ripped off twice! Don't buy ANYTHING from them!!!!

Tried calling to setup a order. Called multiple times never was answered! so i called airsoftgi.com. Got connected right away placed on a brief hold and then it was a breeze they helped me threw every question or concern i had! definitely wouldn't advise dealing with airsoft megastore if they cant pickup a phone to help customers..btw they lost out on a $700 order from me due to lack of customer care/support! Seems they take more time to make a YouTube video then running the actual online business... hope this review can help anyone looking to avoid a not so good online store!