AirportParking.comReviews of airportparking.com

The service I purchased was for "indoor valet" service since it was winter and I was arriving from the airport early morning, just after midnight. As a single woman I need to be mindful of safety so I thought this would be great, since I wouldn't need to deal with snow and ice on my car as well, at that hour. So, the shuttle from the hotel, where the lot was, was fine mostly. The gentleman driving asked me to help him load my bag, which I did, it was heavy. When we all got our luggage, he made a comment after we all tipped him that thanks, he'll enjoy his coffee, which I took it as we didn't tip him enough. I brushed that off since I alone gave him $5 for a 5 minute ride to the airport. The hotel shuttle was fine, cold, but again 5 minutes, no big deal, and brought us to our specific airline door. When I arrived home a week later, I called the number for pickup which directed me to the area for pickup. They were there within 5 or so minutes. Again they expected you to deal with loading your own luggage and a cold bus. The driver (a different gentleman from my first trip), did eventually help me as my suitcase was going up the steps into a rack inside the shuttle.This was a different bus for pick up. We had to go pick up another woman and then to the hotel lot. The ride was questionable. I think the bus didn't have any shocks, not even joking. He avoided bumps and practically came to a stop at one. Still in my head I'm like, whatever, it's 5 minutes. What put me over was when they told me where my vehicle was in the first row. I questioned them if my vehicle had been inside all week. They gave me a quick yeah, yeah. So off I went in my summer sneakers and lightweight jacket and heavy suitcase trudging through the freezing cold and dark parking lot looking for my car at 12:30 a.m. When I found it I was furious! Covered in hard icy snow! Rrrrrrr. At that point I just did what I had to do to get on the road for my hour drive home with frozen fingers. I called the support number the next day and explained the situation. They said they'd discuss it with the manager and call me back in 5 minutes. Fast forward 5 days later when I called again. I'm sure my tone at this point was b#%*hy. They needed all my information again and this time I had to send"proof" of this. I'm glad I took a picture of my car when I got there, otherwise I probably wouldn't have received anything. After this whole fiasco, the credited me $22 and change back. Moral of the story, just park at the airport!

Good experience on our ride to O'Hare airport, nice driver, got there on time. They noted our return date & time information and told us where we should wait when we got back. We arrived back ahead of time & waited in the specified spot but no one came. 30 minutes after our pick up time we called the number on our confirmation form & followed prompts to talk to driver directly--number was not in service. Called the second number on our form & talked to someone in another state who said it happens sometimes & try again--number not in service. Called affiliated hotel where car was parked, after 20 rings the person said she'd transfer call to front desk. After 20 rings, the on hold music started--after 8 minutes of that we called hotel back, no answer. We called an Uber. Total time wasted standing in the cold 1 and a half hours. A follow-up phone call the next day told us the shuttle service is not guaranteed. Just the parking spot. Yet they advertise it as being part of the package. Very deceptive advertising! Would not recommend this company.

Unlike most of these reviews, I did receive a confirmation from this company for my parking reservation. When I got to the parking place, they apparently had changed owners since I had made the reservation. They sent me next-door to the motel six who they said was handling the reservation I had, the Motel 6 sent me back next-door to them saying that’s where I should park my car so I had to stand there while the two people argued about who was supposed to take my car . Very nerve-racking when you’re trying to catch a flight finally, Motel 6 agreed to take my car for the voucher while the shuttle service was provided by the company. I was originally supposed to park at with a different owner. This whole process left my feeling very uneasy during my vacation, when we returned, I called the number I was given by Motel 6 to get the shuttle to retrieve us from the airport. We waited for 30 minutes no shuttle. I called back this time. The person took my ticket number and again said to wait where we had been waiting And they would send a shuttle so after 45 minutes total I did get a shuttle we did retrieve our car personally I would never use them again. I did try to call the number listed on my confirmation to tell them that the company has changed hands that they are sending people to, but the queue is so long to wait. It’s not even worth it , just I’m standing at the airport trying to get in touch with them or the parking lot

Waited over 30 minutes for a pickup at the airport. After waiting 30 minutes, I called the office to make sure I was at the proper pickup location and the employee answering the phone was rude. Also I had a coupon for $3.50 off per day which was not honored. When I inquired why the same rude employee had a dumb look on his face, shrugged his shoulders and dismissed me by addressing the person behind me. The drivers were friendly and helpful.

There is no point in making a reservation online as it's more of a hassle to print out your receipt and show it at checkout when there is no discount and you pre pay $18 on $44. Better off just showing up in person.