Steve
Good one way, bad the other
The car drop experience was fine. The shuttle picked us up at our car within minutes of parking. This, however we would come to learn later, was a coincidence - since we happen to park at the same time the shuttle was returning from the airport with customers. Driver was pleasant and helpful with luggage. Unfortunately, it was our return that was a negative experience. Despite being told when we were dropped off that the shuttle will circle every 15 minutes to pick us up and no need to call, we waited for the shuttle for 29 minutes. When we tried to call after 20 minutes there was no answer to our call. The shuttle did appear eventually and was full. We had to stand because of the number of customers. The driver was obviously flustered with a situation that was not his making - most likely caused by under-staffing by management. I've used airpark at LGA and JFK many times. I prefer the valet style of LGA far better than this self-service version. I've been told that JFK also now has self-service but I've not seen it so only can speak from my valet experience at JFK some time ago. The price was reasonable (cheap actually) which unfortunately proves you get what you pay for. Solution to the problem would be a call for pickup on demand (as at LGA) - and while it would cost more, you could charge $1 or $2 more per parking to cover the cost. I would certainly be willing to pay slightly more for a better experience.