Airpark NewarkReviews of airparknewark.com

Need refund.. no one ever came to pick me and my family up waited 45 minutes for nothing to come...had to leave and drive my car to the airport to avoid missing my flight..

Una estrella porque hice mi reservacion de un monto y me cobraron otro diferente a lo de la reservación, pero el trato de los cheferes muy atentó. Transporte muy bueno y puntual 5 estrellas choferes 5 estrellas

we waited 30 min for the shuttle

They were very deceptive in their pricing. The charge for parking is normally $12.99 per day but with a coupon it is reduced to $7.99 per day. When I went to pay for my 4 days, expecting to pay about $32.00 plus tax. I was told there were extra fees because I was not a member. These fees added up to about $5.00 per day. So no there wasn’t a discount for using a coupon. Oh and I won’t begin to tell you about the shuttle driver that slammed on the brakes because he was upset that someone was talking on their phone. Stay away or make sure you read ALL of the fine print! Otherwise buckle up because they will take you and not just for a ride.

The driver did not Drop me off at the terminal. He drop me off at some run down lower level facility. The driver gave me the wrong instructions for pick up, causing Unnecessary delay when it was time for me to be picked up. He told me to wait at the wrong location. The driver was very uncourteous during my drop off.

Great service

The day I dropped off my vehicle, they advise I had to wait 10-15 min until the next shuttle departs. I waited close to 30 min and if it wasn't for me repeating the urgency of arriving to the the terminal the driver was going to leave me for last even tho my terminal was A. When I arrived, we waited over 30-40 min again.I called twice and was spoken to as if I kept calling every minute. I can say the driver was more helpful when arriving, but I will never use or recommend AirPark.

Part I - Parking at lot and drop off at airport. Went online and booked parking few days prior to our family vacation. Used the receipt with the bar code at the lot gate to enter. As soon as I found a spot to park, a van drove by to pick up my family right there. This is great I thought, we were off to the airport in no time and off we went off to our vacation. My review would have been 5 stars based on parking and drop off at the airport (or maybe not? because based on what the van driver kept asking us on pickup from airport about a ticket card?!?! I am concluding the driver that picked us up when we parked on our way to the airport the did not follow the procedure and give us a ticket card ?!?!)........ Part II - Pickup from Airport. On way back was totally different story. I went to the pick up point at the airport, saw the Airpark van drive by and waved to stop. The van driver asked us where is the ticket with row number. I said I am not sure what he is asking for because I didn't get a ticket at pickup and not sure what he was referring to. He kept asking where is your ticket and I kept saying I did not get a ticket. He said how are you going to find your car without the ticket and I said I know where I parked at the lot. He kept insisting with attitude that I need to show him the ticket. Driver seem to be talking on the walkie-talkie as he seem to be reluctantly was driving us back to the lot. We got to the lot and he kept asking me about the ticket with row I told him we parked at row 2 just shut him up. The van drove to row 2 and I was incorrect about the row. The driver seem to get aggravated at which point I had enough of him too and asked him to let us off right there. This was little past 6pm so it was dark, I got off the van with my wife and two young kids at row 2 of the lot. I was off few rows, but I found my car right away in row 6. Conclusion.... I guess the fault lies in the initial driver who picked us up at the lot when we parked as I did not get a ticket with a row number. But the van driver who picked us up at the airport needs to be more courteous and remember that he is in hospitality business, we were coming home from overseas family vacation, back from long day of flying, with all the waiting at the airport, security & visa check points, etc. The taxi and van drivers in where we were vacationing were all courteous and had a smile. The cold, unpleasant airport pickup experience left a bad taste in my mouth to otherwise a good family vacation. To boot... next morning I saw a dent on my passenger side front fender of my car !!!!. Can't fault the lot for this as it can happen at anywhere due to incompetent careless driver who parked next to me but just left another bad taste in my mouth !!!!