Leigh
Not worth the stress!
Airpads took a security deposit 10 months before arrival in breach of their own terms and conditions in place at the time. We checked in and got to our room to be shouted at by a cleaner who made us wait in the corridor for 25 minutes and was very rude to us. Kitchen is missing several items and nothing matches. Bin is far too small. Housekeeping costs are very expensive. Sofa bed is very uncomfortable. Main bed was comfortable and the bathroom was good although a bit worn now. UPDATE: No call was ever received. Sums up the communication from the company - for example you receive an email stating that 3 days before arrival you will receive check in info - this did not happen. I am leaving the USA in 4 days so your offer (if you had followed it up) is no use to me either.
Response from AirpadsOct 4, 2018
Hello Leigh Donaldson, I am so sorry you were shouted at by one of the housekeepers. They are not Airpads staff. We thank you for bringing up these problems with our room, we will work on fixing them. We want to offer you a credit to stay at any of our homes in the USA. I will personally call you today to talk with you some more about your experience with us!


