Airlines Group TravelReviews of airlinesgrouptravel.com

Dennis Romney took the time to explain in detail the process for securing the group airlines ticket confirmation. My only suggestion would be that in future airlines seats are confirmed with the airlines in so that personal and confidential information such as names, DOB, and legal addresses are shared with the airlines not Airlines Group Travel. The reason is sharing that personal information with other companies and social media platforms.

Very attentive service. Always ready to help me troubleshoot. Understand my needs and work closely with me to reach my goals.

I was very skeptical at first being this company was not in my area if things went south. But since we were in a group with my kids school I wanted the same itinerary. Everyone in this company is attentive and responsive with your concerns, there will always be someone getting back to you. They make every attempt to make things right and make sure you are happy with the results. I had a flight delay that was beyond our control but Dennis made it right.

Empathetic, Reliable and Trustworthy!!! I worked with Dennis to do a group reservation for a set of 3 families traveling together to Patagonia over Christmas break. We had some rough dates and itinerary to work with, but I got some great help from Dennis to figure out the ideal itinerary optimizing for time and price. I was quite concerned with a company for the first time - given this vacation was extremely important for us and the amount in play as well (close to $45K in all). I was taking all necessary steps to play safe all along - asking for confirmations, opting for paying using credit card as opposed to wires etc. Wanted to call out these real concerns that I had all along over the course of 3 weeks or so it took to finalize the reservation completely. I wouldn't say it was all an easy ride completely, there were hiccups along the way - one of which was when I made the reservation depositing 25% of the fee with an assurance that the fare wouldn't change much by the time I paid off the complete amount in couple of weeks. But to my surprise, there was a change in price but I appreciated the empathy and honesty despite us having to shoulder some of the pain in the form of a bit of increased pricing . All the way at the very end, we had another hiccup when I paid off the fare using my credit card despite the 4.5% commission that was being charged to protect myself. They had another glitch working with Delta to relay the payment, as a result they had to wire back me the amount and I had to process this reservation in person at the Delta counter at a local airport - which again they compensated for with a $250 credit gesture. All in all, as you could see it was a bit of roller coaster ride of sorts - but I could see the honesty, empathy and willingness to help every step along the way. They seem to be committed and in it for the long haul by focussing primarily on the customer. Feel like I have a reliable partner to work with for our future travel needs.

We had a group of 21 flying internationally. We went through this agency because of the positive reviews. 5 days before our flight, I went on American Airlines to check something and it said that our booking was canceled. We immediately called Heath to find out what was going on. He spent two days giving us the run around and we ended up having to get a refund and spent more than $6000 more for our flights. There was never an apology or an explanation about what happened. He never took ownership for what he did wrong. It was the absolute worst experience!

Zen was excellent in securing hard to find tickets for my group within my budget. He was able to get the itinerary we wanted. He was very responsive. Travel was easy and well organized. Would highly recommend working with Airlines Group Travel!

Thanks a lot for your reactivity and professionalism ! I was able to receive proper quotes for a group travel in a very short period. I recommend !

Heath did it again Above and beyond in the wee hours of his morning totally interrupted his private hours and he saved the vacay He’s the best