Amy G.
Worst Experience Ever
We had a group of 21 flying internationally. We went through this agency because of the positive reviews. 5 days before our flight, I went on American Airlines to check something and it said that our booking was canceled. We immediately called Heath to find out what was going on. He spent two days giving us the run around and we ended up having to get a refund and spent more than $6000 more for our flights. There was never an apology or an explanation about what happened. He never took ownership for what he did wrong. It was the absolute worst experience!
Response from Airlines Group TravelSep 22, 2025
Dear Valued Customer, We sincerely apologize for the inconvenience you experienced due to the unforeseen cancellation of your American Airlines flight. We appreciate your patience and trust in our services during this challenging situation. Regrettably, the cancellation was due to operational reasons beyond our control. Despite our best efforts to secure alternative arrangements, we were unable to find a suitable solution. In lieu of this, we have processed a full refund instantly from our side without waiting to get the refund from the airline, accompanied by a a small compensation as a gesture of goodwill. We are still awaiting the refund from the airline, but our priority remains your satisfaction, even if it means absorbing a loss. Your feedback is invaluable in helping us improve our services and avert similar situations in the future. We regret the disruption caused and assure you that we will strive to deliver exceptional service moving forward. Thank you for choosing Airlines Group Travel. We appreciate your understanding and look forward to serving you better in the future. Best regards, Airlines Group Travel