Serge B.
I lost my money, and you might too if you use them.
Be very careful. As a customer, you have absolutely no guarantee to get "quality service" when paying an artist on AirGigs. You can lose your money, like me. I asked a "Ghost producer" to make a similar song than a song I liked. The artist came back saying he had made a similar song a while back, that he could send, I said sure, let's see. After my travels (10 days after), I listened to the song and it was horrible. I asked for a refund and the support have been ignoring me for over a month. Never trust AirGigs.
Response from AirGigsJan 13, 2025
Hi Serge, thank you for your feedback. While we never like to see a customer unhappy, seeking a full song production for $38 is not a service level we typically support or recommend, so our platform may not be the best fit for your needs. When you requested a refund, we explained that the dispute review process was necessary because the seller delivered a track in line with the terms of your agreement. The seller communicated upfront that they would provide a pre-produced track, and you confirmed for them to proceed. At no point during while the order was in progress did you contact our team to alert us of an issue. Your refund request came weeks after the order closed, which does not align with our platform’s guidelines. Nonetheless, we refunded you as a one-time goodwill gesture. Please feel free to contact our support team if you have further questions!


