airflysmart.comReviews of airflysmart.com

John was great he emailed me all my info needed

TOTAL "BAIT AND SWITCH" SCAM!

These folks are a scam!! Purchased my ticket and they said they tried to call me and that my flight is not confirmed. They don't answer my emails and they have my money and I don't have a flight? Sad to say, This is how american people and american companies operate anymore. Served this country for 21 years and run into more bull from those that no longer get punished for wrong doing. Im still trying to get my refund....

It is a scam. Do not trust them. I bought a ticket to the Dominican Republic for the price of 388.00 and ten minutes later they called me to say that this price was unavailable and the cheapest one would cost me now almost 600.00. Do not waste your time with these people.

I've been asked to be honest about my experience booking through Trustpilot. I honestly must say that Max really made the difference. Max is a person of his word. I contacted him last night late at night looking for some help for our travel needs and Max went above and beyond to make our experience unforgettable! I write this review simply to express how grateful I am to Max for his help and guidance. I see a future for this company having people like Max around who delivers on what he promises! Keep up the good work Max and anyone there who truly cares about us travelers!

Contacted Air Fly Smart online. John from Customer Support made my booking a flight for my family vacation very easy and convenient.

Jose was great. He took care of our flight for 3 different families all at the same time. I was a little nervous after reading some of the reviews and not getting the commformation email until the next day. When I did receive the email I was able to go onto the airline's web site and pick my seats. They saved us around 1200.00 for 3 people over the holiday week in December.

Everything the other reviewers have said is true. airflysmart.com is a scam. I received an email on 3/8/23 of a confirmation with a reference number (for a flight booked 4 months in advance), saying etickets would be emailed separately within 24 hours. On 3/29/23 I checked and still had not received them so I emailed asking where they were. I never received a reply so on 4/29/23 I called. It was an automated message, never announcing airflysmart, it only asked for pressing 1 or 2 for your language choice. Once the agent answered they only gave their name and never the company name. One guy asked for my ref. number. I gave it and then it was silent for a minute. I asked if he was still there and he said he would have someone call me back in 7 min. After waiting 45 min. I called back. This time Elijah answered and after giving my ref. number he calmly told me most of what the reviewers said they were told. He said my reservations are not available and he could reserve flights double the price. I then confronted him and said, "so you are a scam. I read other reviewers words and you are doing to me what you did to them". He asked how it was a scam if my credit card had not been charged (which I had to check afterwards to be sure it wasn't). I told him "it is a scam when you mislead people into thinking they have flights that they do not have and that you know you are not really booking for them. Why do this to people if you are not benefiting from charging their credit card unless it is to get their personal info. and selling it or something else?" Then he tried to ask why I didn't follow up before today. I told him I did in an email and never heard back, and that is besides the point anyway. They purposely mislead people and leave people in a bind for a service they were counting on and made plans from. And then when the "company" is exposed they try to make the customer responsible instead of owning responsibility.