Airfare.comReviews of airfare.com

I talked to the agent at Airfare.com around 12:30 am on Nov 23rd requesting the refund for the price difference for the same route and dates of my trip from BWI-ICN round trip I found at a lower price at cheapfareguru.com after I purchased my ticket with airfare.com. The price difference was $74.44. However I was told by the agent that airfare.com website does not offer the refund on the price difference in contrary to the advertisement on their website, and he can not check the lower rates on any other websites so refund is not possible. Also, I was told that I have to make a new reservation with cheapfareguru.com and come back to cancel my reservation. I wonder whether it is a false advertisement to refund the difference if we find lower rates on any other website. If so, it needs to be fixed.

We (family of 5) booked a trip on Air France, using Airfare.com website. At one point, a glitch, believed to be in the Air France booking system, led to the cancellation of our return flight, without notifying us. We discovered the error by chance, about 2 weeks prior to the departure date. When I called Airfare agency asking for help and support, I got an agent, with a Middle Eastern accent, who was the most unhelpful, rude, and impolite person I have ever spoken with, in my entire life. I did not think that a human being as disrespectful as this man may exist on earth. I sent a complaint by e-mail, with no answers or apologies. I strongly recommend avoiding any businesses with this company (Airfrare.com) at all times.

This is a legitimate business. The flight I booked was ticketed and I took the flight. I do not however recommend this website despite the slightly lower price I paid. I had a small problem with my booking. The reservation confirmation showed the correct spelling of a passenger name but the ticket showed an extra letter. Given the confirmation showed the correct spelling I assume the error was made by airfare.com so I called them. They wouldn't help and I bounced back and forth between airfare.com and the airline. At one point I was in a meeting at work and received 12 calls within 2 minutes. I didn't know who they were from so ended the meeting assuming it was an emergency. Turns out it was airfare.com and when I called back I was shouted at, told everything was my fault and I would have to pay penalties. The agent was easily the rudest customer service representative I have ever encountered, eventually I hung up on him to avoid further abuse. Airfare.com never adequately addressed my issue but it was minir so wasn't a problem when checking in. I will not use this company again because of their attitude to customers.

Never deal with them

I travel a lot and get really overwhelmed by all the websites out there. Searching leaves me feeling drained and takes so much time. After I found airfare.com, I know where to look first. I have found the best prices on tickets on several occasions. Their customer service over the phone also is pretty good. I also like it because the website search engine is pretty simple unlike some of the others who pop up so many windows that create more windows when you click on them. It saves me time and headaches when I go on airfare.com, so I am a fan and recommend to my friends and family.