Aircraft Spruce & Specialty Co.Reviews of aircraftspruce.com

I order a pretty substantial amount from Aircraft Spruce and, for the most part, the experience is good. Good prices, orders filled accurately and shipped quickly. I have no idea what algorithm they use to calculate shipping costs, however. I order a lot of fasteners, electronic components, gaskets, and other small parts that show up mostly in padded envelopes. The shipping charge seems not to be based on size or weight, rather on some combination that includes the price of the item shipped. This results in wacky shipping prices to me that often keep me from ordering if I can source locally. I'd much prefer my time spent working on aircraft rather than driving around town to buy parts. If Aircraft Spruce had better shipping price calculations, I'd order a lot more.

Their customer service has gone to zero. Unless you buy only stock items, coordinating out of stock deliveries with stock deliveries to consolidate in one shipment (to Europe) is impossible, and they don`t really seem to care. I have built 2 airplanes and bought thousands of dollars worth of stuff from them but I have decided to go elsewhere. They don´t make anything, they resell goods from other manufacturerers. Being able to buy many things in one place is a convienience, but not if I have to put up with poor customer service. Then I prefer to buy from the manufacturer, who normally goes out of his way to satisfy a customer.

Customer service is lacking!! I ordered item in June 2020, understood that they were going to be long lead due to Covid and wouldn't arrive until September. September came, items delayed a few times until I finally cancelled the order in October and expected a refund. Due to a fraud event unrelated to Aircraft Spruce, I had changed my credit card number and the refund did not automatically go back on the credit card. I have now talked with representatives at least 5 times and am still waiting to get my refund check mailed to me (it is now Feb 2021). Apparently accounting doesn't have time to process my request - this is getting very frustrating and I would be very cautious buying anything from them in the future!

What a nightmare! Bought a headset which came faulty. Contacted them the same day and they required me to contact the manufacturer! What kind of after sale service is this??? Avoid at all cost!

Stay away from this company. and They have the worst customer service. What you may save in parts you will pay it back if you have an issue with your purchase. On 12/07 I returned a tire that I purchase from them. I spoke with them 3 times before asking for a manager or supervisor. The supervisor told me I would get a refund as soon as Monday. I called the Saturday after during business hours and I was placed in hold for 20 minutes and if they picked the call was only to send me back to hold. I called the Georgia location and I asked for a manager. A rude and in a rush lady told me that was not available. Further asking told me that they did a refund to "My account". I do not have an account with them. This was another kick around for not doing my refund. I requested to be refunded to my mean of payment and I was told they will send another message and probably will be received on Monday next week making week 3 since this whole thing started plus the original purchase date making it 6 weeks. They do not care about customer relationship or nothing of that nature, Spend your money somewhere else where if an issue arises they will be glad to help you and not begging to have your money back for something you already returned. I will not buy anything else from them.

I ordered a joystick for my flight simulator program July 11th. I was to have it by August 31. They pushed the date out to 9/30 ,then 10/7 and now to12/12. I paid in full plus expedited shipping through PayPal. I followed up on the order today where I learned it was pushed back to 12/12. I made the decision to cancel the order and the Customer Service Rep hung up on me! I would NEVER in a million years order ANYTHING from them and would advise others to do the same. Need to learn Customer Serv Manners!

Absolute NIGHTMARE! I am from outside the USA, and ordering something is hell! They take your credit card details and store them! You do not know when they hell they will charge your card for the balance! Talking to customer services is HOPELESS! I regret ever contacting them!

If you are ordering from overseas please please do not use this company! I ordered $37 worth of spruce from them. A few hours later I got an email saying the shipping costs would be $203!!! The next email, minutes later, was to confirm that the order was processed. I emailed them and rang them to immediately cancel the order but they refused. To make matters worse I knew I would be charged 20% import duty on this order which was on top of their extortionate delivery charge. I explained to them that this would happen and they did not care. Do Not Order From Them!!!!!!