Air & WaterReviews of air-n-water.com

We bought two of these as gifts for friends of ours. About six months after purchase, one of the machines would not auto stop when filled with ice. A month or so later, it just quit altogether. Because it was easier for us to handle the problem, we called Air & Water. In ten minutes, I had an RMA number and mailing label to return the machine for repair. After about two weeks, the machine got there, was repaired, and returned to us. Unfortunately, the machine still would not stop making ice. Rather than doing the back and forth thing again, we were pretty firm in our belief we had a bum machine. Air & Water agreed and sent a new replacement. New. Not refurbished. New. My friends go their machine back and they and we are happy campers. Literally. We all are full time RVers. :) Yes, you gotta make good products but if your customer service blows, I don't care who you are and what you make or sell, you'll never have or keep my business. These guys do it right. Thanks to Mike M., customer service.

I was looking for a hand crank flashlight and was taken to the air n water website. I got the help I needed from Vincent who not only knows the items but was very curtious & professional. He followed up with my order a couple of times to make sure it would be recieved in the time frame we needed. I will be using this business for future needs. I am 1 satisfied customer and will recommend them to family & friends.

I am a repeat customer - this is the third time I have purchased a water cooler from Air & Water. Vincent helped me place my order, he was very courteous and helpful. I bought the Clover D7A Hot and Cold Bottleless Water Dispenser each time, they are all going strong - I am very happy with them. It’s great to not have to deal with changing water bottles.

I had been looking for a Napoleon Grill for some time and went to Napoleon's website for authorized online retailers. I came across Air-N-Water and was not disappointed. I ended up purchasing the Napoleon M730RSBINSS-2 Mirage Gas Grill with Rear Infrared Burner. Christine answered all of my questions regarding my order and helped me place the order online. There was some slight confusion on what was included from the manufacturer but Christine was quick to resolve it. All in all in was a very good experience dealing with Air-N-Water and the pricing for my grill was better than all of the other online retailers.

Christine was friendly with processing my order. I have alot of confidence in what the outcome of my purchase will be. Thanks!

Purchased the NewAir AB-1200 Beverage refrigerator as a gift for my husband and needed it to be delivered on a certain date. Mike M. went out of his way to secure the delivery in a timely fashion. Thank you

I experienced issues with an Avalon Bay portable ice maker and the unit was still under warranty. I sent an email as instructed in the booklet that came with the unit and did not receive a response. I then called and reached Mike and he went above and beyond to send me a replacement unit, return mailing labels, have FedEx come and pick the defective unit to return it. Explained that he had to charge my card for the cost of the new unit, but that when the defective one was received and worked on, the charge would be refunded to me minus one way shipping. Mike is an excellent asset to Air N-water and as I have expressed to him, I thank both you and he for his excellence.

I contacted Air-N-Water about an ice machine I had purchased in Oct. 2014 by responding on the original email sent to me confirming my order. I received an immediate response from Kenia and given a Customer Service number to call by. I spoke to a young lady when I called who was very professional and very eager to help, She reviewed my purchase order and then took me step by step to start the return process. I received the return shipping information by email. I received the replacement as noted in my email and that it would arrive before I returned the defective unit. This was the 2nd ice maker I had bought in the last 15 months. The first ice maker was not from Air-N-Water and when I contacted that company, I was told they could not help me. I could send it back for repair at my expense and pay for the parts. I had that unit 11 months. I have read other reviews about the excellent customer service at Air-N-Water and standing behind their items sold, but what is just as important is how the employees communicate with their costumers. THANK YOU AIR-N-WATER K.Hunter