Tiffany P.
Fraudsters
They are fraudsters. They advertised the price in one currency and charged me in another forcing me to pay USD250. I had only wanted to apply for the $49 package, was upsold another package advertised in a different currency resulting me in paying much more than I intended. I realised immediately and like others, tried to get a refund straight away. The money back guaranteed is a lie. They just try and give you more packages, then I was told if I applied for a refund all the additional offers would go away and that I needed to make sure I had completed at least 10% of the course and that it was within 14 days of purchase to qualify for a refund. I confirmed that I did want the refund and fulfilled all requirements and then I got an email back saying I had to bring it up with the merchant (mastercard) directly and open an investigation….. It is a shame they have been so dishonest about this and so difficult to deal with, constantly skirting around the issues but possibly I am also just dealing with an AI bot that has been programmed to refuse refunds. Edit: They have since been in touch and given me a full refund. It's a shame it had to come to this as it could been solved quite swiftly but they have eventually come around. Thank you.
Response from AI Pro UniversityOct 13, 2025
Thank you for your honest feedback and for updating your review — we truly appreciate the chance to make things right. We’ve processed your full refund and gone a step further by granting you complimentary lifetime access to AI Professionals University, including our newest Viral AI Mastery Course and GPT-5-powered AI Tutor. At AIPU, our mission is to provide 10x more value than our students invest. That’s why we’ve just launched a full suite of trainings on creating viral videos, ads, and social posts in minutes using AI — plus instant access to tools like Sora, Google Veo, and our upcoming AI Image & Video Generator, which lets you create professional-quality visuals from your phone or desktop. You’ve been tagged for lifetime beta access to every new tool and training we release, so you’ll always stay ahead as we continue building the world’s most powerful AI education platform. We’re grateful you gave us the opportunity to earn back your trust — and we remain committed to helping our students create more, earn more, and achieve more with AI. Warm regards, Tom Johanson Customer Support AIPU



