American Integrity Insurance GroupReviews of aii.com

I would give 0 stars if I could. The company is basically a criminal enterprise. They’re what’s wrong with corporate America. Me and my wife filed a claim over a leak in our bathroom that did 7k dollars worth of damage. We followed all steps asked of us to fix the issue. American integrity told us the claim would be covered. Then, out of the blue, a week later they send us a letter with fine print in our contract that basically explains why it won’t be covered. Without going into to many boring details this case went on for 3.5 years with lawyers and a lot of nonsense. We ended up settling but the pathetic thing is it ended up costing them way more with lawyer fees and settlement vs if they would have just accepted our original claim. It was 7k dollars. Not a huge claim. They are criminal. Please read every word of your contract and have it looked over before hand with a lawyer. I wouldn’t recommend this company to my greatest enemy. They aren’t there for you. They are there to line their own pockets and that’s it. I couldn’t possibly recommend a company less for anything ever. Their name is ironic because they have no integrity and they’re an embarrassment to America. Please go with anyone else. Anyone.

The Agent send a bill for policy payment - they are not my insurance company - I only asked for a quote 4 months ago -. I called they say that they consider my quote a verbal contact. I will turn them in for fraud. To stop getting false bills they say I must sign a paper saying I want to cancel my policy - I will not sign anything for them its a scam trap to make it seem I had a policy I never had with them- DO NOT even ask this company for a quote they are frauds and scammers. I am 100% disabled veteran and tell you a fact this company has No Honor.

I just got my 2019 homeowners policy and the premium increased 15% with no claims in 2018.

I just got my 2019 homeowners policy and the premium increased 37% with no claims in 2018. These people are crooks.

Do NOT insure your home with this company. They are the most unprofessional insurance company, and will gladly take your premiums, but not pay out on your claim! We had a claim from 10/3/2017 that was initially approved, and then, just as we were preparing to start the repairs, they changed their minds and denied the claim. We have hired a public adjuster and a lawyer, and, now, what they have taken to doing is scheduling depositions and cancelling them the night before they are about to happen. They have done this THREE times already, with hopes of us going away...needless to say, we ARE NOT going away, and they will have to face us at some point. Above all this, they employ the most unscrupulous contractors to process claims who misrepresented themselves to our contacts, were accusatory, and totally unprofessional. I'll forever regret purchasing this policy, as we have been a hostage to their terrible business practices for the last 17 months. Save yourself the grief and go somewhere else with your home insurance needs.

I have tried for 2 months to settle a roof claim, I had 2 roofing companies come out and show me all the damaged and loose shingles. The AII adjusted came out and marked 12 areas or 40% of the roof that had damaged and loose shingle and told me most i should get a new report and would send in the report. I month later after trying to contact my claims adjuster with no success I get a call from SDI Engineering wanting to look at my roof. I told them not until my claims adjuster called me, she called within the hour after not returning any of my previous calls. She stated that SDI would determine if the damage was from the hurricane last year or the wind storm on March 20. When they arrived they told me they were never told that and they were to review the roof. After the inspection they told me I had some damaged shingles but over 50% were not sealed and that it was the insurance decision to determine after he submitted the report. After a month of trying to get the claims adjuster to call me back and not responding I called my agent to get some help. The claims adjuster called back wanting to settle for replacing 8 shingles only and would not address my questions on the 50% plus loose shingles or the areas their first adjuster had marked. I hired my own Angies list approved roofing inspector who confirmed I had over 50% loose and he said loose shingles were damaged shingles. I am filing an appeal and hiring a attorney to get this resolved. They insurance company told me they were sending me $546.00 check I asked for them to send me a copy of the adjuster report so I could see exactly what they expected me to get fixed for that amount. I see they have 25 plus complaint against this year alone

Worst experience dealing with this company. I filed a claim for water damage with the firm. It took them forever to work on the claim. Reaching out to adjuster was even worst experience. Finally, when everything was settled and it was clear that they had to reimburse me for damages, they issued me a notice that I had filed my paper work incorrectly when I submitted my insurance application and therefore they will not only deny my claim, but also cancel my policy.

OMG......THIS IS THE WORST HOME INSURANCE COMPANY I HAVE EVER, EVER, EVER HAD TO WORK WITH. PUT IN A CLAIM AFTER HURRICANE IRMA/IRMA....ITEMS WERE THAT WERE DAMAGED WERE NOT EVEN MENTIONED IN THE CLAIM.....WAITING FOR AN ENTIRE YEAR T OK GET A RESPONSE THAT WE WERE NOT GETTING ANY MONEY.... RECENTLY ONE A/C UNIT WENT AGAIN PUT IN A CLAIM. AND YOU GUESSED IT NOTHING....AVOID THIS COMPANY AT ALL COSTS......WE ARE NOT RENEWING AND ALREADY FOUND ANOTHER INSURANCE COMPANY