American Integrity Insurance GroupReviews of aii.com

American Integrity is Failing Us & many others on Pine Island after IAN. Our Roof was damaged severely & lifted requiring full Replacement. After almost 10 weeks we get a preliminary settlement of $7,881 to replace our Metal Roof, Soffits & more, Repair our Stairs & Risers, Replace 14+ full window Screens & Repair many other damages. We already had roofers come out quoting $50,000 +- to replace the Roof alone. This is a Total Insult & now we will be hiring an Attorney to handle this matter.

Worst company ever We’re living in pine island and our adjuster got out here to tell us now that there is no damage visible even though we had a tarped roof bocause of all the damages to the roof we got a blown out window and massive water in the home Damaged anywhere!!! This is the biggest joke I’ve seen at all If I could rate 0 stars would like to do it Let’s fight together against these scammers

Terrible company! They are thieves! Hurricane Ian devastated Pine Island people are living in cars and intense. And this company is dragging their feet and does not want to pay out. All you get our customer service desk adjusters who don’t know what they’re doing. They offer you a settlement that is so low and then I looked at the paperwork and they didn’t even do the math right! This is a terrible company and I hope the insurance commission jumps on them. I will not give up. I will call the local new station. I emailed the CEO I posted on the Facebook page I posted on the CEOs LinkedIn page I will not give up I want the world to know just what a bunch of thieves they are!

You abbandoned us in Florida!!! I'm your insured and I am without house and none of you care about me and answer me or call me back!!!!!! Really horrible company

My premium doubled this year from 3200 to 5600 and shortly after I received a non-renewal notice from American Integrity to end in 2023. It appears that they are moving out of Florida.

Have had my homeowner's insurance with American Integrity since Dec 2012. Paid out of pocket 3 times over the first 7 years for 3 roof storm repairs ($5800) while annual premiums increased from $800 to $1900 over ten years. Roof received extensive damage during Irma, filed a claim which was denied. Had to retain a lawyer to recover $28K in damages - American Integrity finally had to settle for $58K -more than double what they would have paid if they just approved the initial claim. Little wonder they're having financial problems. Will renew with a different carrier with more 'integrity'.

Complete SCAM business. We just started our homeowner insurance with them and 30 days later they dropped our house claiming that roof was 15 years old. They did this in all documentation upfront. This is a concrete tile with 50-70 years lifetime. Right before the hurricane seasons starts, company executives (basically a man and his wife) come together and decide that they will not insure any house with a roof over 10 years old. Wonderful business decision to save themselves while leaving most of the policyholders cold in water. All policy premiums are collected and now the time comes to potentially pay for the claims, change the company policy!!! Where does it say on the commercial law the companies can change their policies for prepaid and signed contracts suddenly and terminate the policies right at the time of the risks? Where is the Consumer Protection Law in this country? How the state and federal government allow Florida to become a playground of the insurance companies and scammers depict themselves as an insurance company !!

I can’t believe you can pay a company for years and years and then you have a problem and they refuse to pay. We had a small hot water heater leak in our garage and it came through wall onto living room floor and minor warped some pieces of hardwood flooring. Leak was caught right away and neighbor shut water off. We put fans around and ac was on cause it was summer. It all dried out and just left some boards warped. So figuring that we had a 1000 dollar deductible we didn’t figure we would file a claim fearing Ins company would drop us. Well a few months went by and we had health issues drs asked if we could have mold in our house. We said we didn’t think so. We then started cleaning and looking and did some painting it was then that we realized inside the wall along mopboard on floor was full of mold behind it. I immediately called Ins company. They informed me I couldn’t file claim until I could get a mold test and I asked how and she told me to go on google and look for mold inspectors. I did that and hired a mold inspector paid 685.00. I got the 45 page report and inspector told me this is easy to see what happened. And that their was 2 kinds of mold. I then called insurance company back to file claim and gave the licensed inspector report. They told me because I didn’t report water leak when it happened then they would have to hire their own engineer to come out. Which was a joke in my opinion. 3 hours of him being here and on the roof and in the attic and in my bathrooms at other end of house, under cabinets and plugging drain in shower looking to see if it leaked I guess.. so after that I call ins company over and over finally have the mold remediation guy that I had hired try and deal with them. Each week goes by with nothing but a I haven’t heard!! My mold remediation man showed up today asked if I had heard from Ins company cause he had spoke to them and they refused to pay and that he had asked adjuster to call me and let me know. No call to me. This is a very poor way to run a company! And why have a 10,000 dollar mold policy if it don’t pay? We are people in our mid 60’s get paid once a month. 685.00 to pay for test before claim is a lot since they are gonna send out their own engineer!!! Oh and I must add their was almost a 500 dollar premium increase this month. Years and years of no claims and this is thanks we get!! So how do I know if I lost my whole house in some type of storm that they would actually pay? This is so wrong!!! Never hired a lawyer before but gonna talk to one this week!!! If I could rate -0 I would! Very upset with them.. Mary