AIA Contract Documents (ACD) Reviews | Read Customer Reviews of aiacontracts.com

AIA Contract Documents (ACD) Reviews | Read Customer Reviews of aiacontracts.com

AIA Contract Documents (ACD) reviews

27 approved reviews, newest moderated first

Hillary G.
Jul 22, 2026
Solid product, great support
I've used AIA Contract Documents for design and construction agreements for over a decade. The forms are well-recognized in the industry and easily customizable to fit project needs. The platform makes it easy to generate and finalize documents, which allows for streamlined contracting processes. AIA also provides prompt and effective customer service. When program updates impacted workflows, the AIA team was quick to engage, receptive to our concerns, and proactive about ensuring continuity while issues were resolved. They're easy to reach and consistently prompt in their responses.
Response from AIA Contract Documents (ACD)Jul 30, 2026
Thank you for such a thoughtful review, Hillary, and for a decade of trust in our AIA documents. We are glad the forms and the platform keep your contracting streamlined, and it means a lot to hear our team came through when program updates affected your workflows. Responsive support through those transitions is exactly what we aim for, and we appreciate you being part of it.
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J
Jul 17, 2026
Contracts are fine; Software Sucks
The contracts are well written. The Platform for editing them is TERRIBLE. Can't tell you how many times I've had to redo contracts because of how buggy their software is. If you have other options, explore those first.
Response from AIA Contract Documents (ACD)Jul 17, 2026
Hi J, thanks for the honest feedback, and for the kind words about the contracts. I'm sorry the editing side has been so frustrating. Having to redo work because of bugs is exactly what shouldn't be happening, and we hear you. The good news is we've got several releases coming to the software over the next couple of months, and a lot of it is aimed right at making the editing experience better. We'd really value your take as they roll out. Once you've had a chance to try the new features, we'd love to know what you think. Just send your thoughts to [email protected]. Thanks for giving us the chance to make this right.
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Rich C.
Jul 16, 2026
AIA Contracts
The program is pretty straight forward, thanks.
Response from AIA Contract Documents (ACD)Jul 20, 2026
Thank you, Rich. We are glad the platform felt straightforward to use, since that is exactly what we aim for. We appreciate you taking the time to share your feedback.
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Stacie H.
Jul 15, 2026
Quick response and ease of completion
Quick response and ease of completion
Response from AIA Contract Documents (ACD)Jul 20, 2026
Thank you, Stacie. We are happy to hear the process was quick and easy from start to finish. We appreciate the kind words and your support.
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kdWatson
Jul 13, 2026
I very much like and appreciate ACD5
I very much like and appreciate being able to use the ACD5 platform. I do NOT like the Catina platform. When we were forced to use it, I found it to be very user unfriendly, difficult and cumbersome. I will not be a subscriber if we are ever forced to use the Catina platform again. The only thing I totally don't like about ACD5 is the "Period To" and "Date" fields being automatically populated when creating G702-1992 Application and Certificate for Payment. I find it difficult to get around the automatically populated dates and insert the correct dates. What would be really helpful is the system being able to remember the "My Commission expires:" date. It's quite cumbersome to get to the correct date for this field. Otherwise, I love ACD5.
Response from AIA Contract Documents (ACD)Aug 4, 2026
Hi KdWatson, Thank you for the reply here, and we understand that the initial launch of Catina in 2023 didn't meet everyone's needs. Since, we've made significant enhancements to it, and are in the process of launching another set of enhancement later this month. These are all based on our users feedback as to how to make Catina the best possible tool it can be! We'd love for you to give it another try and provide our support team ([email protected]) your feedback.
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Brandi
Jul 6, 2026
Eric Corvinelli was an excellent source…
Eric Corvinelli was an excellent source of assistance to purchase our membership. As a small business, he assisted us with pricing that matched our company profile. He also kept us updated with the purchase process and activation of our account. I would highly recommend AIA and Eric to any general contractor, small or large.
Response from AIA Contract Documents (ACD)Jul 15, 2026
Thank you so much for the kind words, Brandi. We are thrilled to hear that Eric made the membership process smooth and that he was able to find pricing that fit your business. We will be sure to pass along your recognition to him. Thank you for recommending AIA Contract Documents, and welcome aboard!
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Saraya K.
Jun 24, 2026
Support team is always quick to resolve
Support team is always quick to resolve
Response from AIA Contract Documents (ACD)Jun 26, 2026
Thank you, Saraya! Our support team will be glad to hear this. Quick, helpful resolution is exactly what we aim for, and we appreciate you taking the time to share your experience.
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Philip Z.
Jun 24, 2026
little or no support; could not remove "DRAFT' background; not a watermark.
little or no support. Could not delete the "DRAFT" background; it is not a watermark.
Response from AIA Contract Documents (ACD)Jul 31, 2026
Thank you for flagging this, Philip, and we are sorry the support fell short of what you needed. The "DRAFT" background you are describing should be resolvable, and we want to get you a clear answer rather than leave you stuck. Please email us at [email protected] with your document details, and we will make sure someone follows up and walks you through removing it.
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