AIA Contract Documents (ACD) Reviews | Read Customer Reviews of aiacontracts.com

AIA Contract Documents (ACD) Reviews | Read Customer Reviews of aiacontracts.com

AIA Contract Documents (ACD) reviews

Showing 5 reviews with 3 stars · Clear filters

Michelle B.
Sep 28, 2026
A buggy system with terrible customer service
The customer service for AIA documents has been bad since I first had to start using the program eight years ago. The updated Catina version is not intuitive, and the service is still abysmal. The AI is a joke, when you finally get turfed to a human no human shows up, and then you have to call and spend hours on the phone. At a minimum AIA needs to stop telling customers that it values their time. It does not. Update: I did get a call from AIA, and they appear to be sincerely listening to customers and trying to add support personnel and to make the program more user friendly.
Response from AIA Contract Documents (ACD)Oct 7, 2026
Michelle, we apologize for the frustration that was experienced. This is not the experience we want you to have, and we are working hard to address these issues. Thank you for giving us the opportunity to speak with you and for all of your valuable feedback.
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Sarah T.
Aug 12, 2026
The configuration screen for set up…
The configuration screen for set up doesn't have the auto fill a option any more. I have to revisit the drop down or fight ti fill it in
Response from AIA Contract Documents (ACD)Aug 18, 2026
Hello Sarah, thank you for flagging this, and we're sorry the setup screen is costing you more clicks than it should. After reading your review, our support team tested the Configure screen. They were able to enter every field and carry it through to the draft as expected, so we have not been able to reproduce what you are seeing. That tells us something specific to your workflow or setup is getting in the way, and we want to find it. We do not have a support ticket from you on file, so we have nothing to troubleshoot from yet. Please open one at help.aiacontracts.com and include what you are setting up, the steps you take, what the screen shows, and a screenshot if you can. That gives our team enough to reproduce the issue and either fix it or show you a faster path. Please don't hesitate to reach out to us at [email protected] or over the phone at +1 800-942-7732. Our phone lines are open Monday-Friday from 8:00 AM to 6:00 PM EST. If a live walkthrough would help, we are glad to get you into a training session as well. Thank you for using AIA Contract Documents, and for telling us where we can make improvements.
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kdWatson
Jul 13, 2026
I very much like and appreciate ACD5
I very much like and appreciate being able to use the ACD5 platform. I do NOT like the Catina platform. When we were forced to use it, I found it to be very user unfriendly, difficult and cumbersome. I will not be a subscriber if we are ever forced to use the Catina platform again. The only thing I totally don't like about ACD5 is the "Period To" and "Date" fields being automatically populated when creating G702-1992 Application and Certificate for Payment. I find it difficult to get around the automatically populated dates and insert the correct dates. What would be really helpful is the system being able to remember the "My Commission expires:" date. It's quite cumbersome to get to the correct date for this field. Otherwise, I love ACD5.
Response from AIA Contract Documents (ACD)Aug 4, 2026
Hi KdWatson, Thank you for the reply here, and we understand that the initial launch of Catina in 2023 didn't meet everyone's needs. Since, we've made significant enhancements to it, and are in the process of launching another set of enhancement later this month. These are all based on our users feedback as to how to make Catina the best possible tool it can be! We'd love for you to give it another try and provide our support team ([email protected]) your feedback.
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Philip Z.
Jun 24, 2026
little or no support; could not remove "DRAFT' background; not a watermark.
little or no support. Could not delete the "DRAFT" background; it is not a watermark.
Response from AIA Contract Documents (ACD)Jul 31, 2026
Thank you for flagging this, Philip, and we are sorry the support fell short of what you needed. The "DRAFT" background you are describing should be resolvable, and we want to get you a clear answer rather than leave you stuck. Please email us at [email protected] with your document details, and we will make sure someone follows up and walks you through removing it.
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Lois D.
Jun 24, 2026
Cost
Cost: Very expensive now. Price increased so much over the past 6 months.
Response from AIA Contract Documents (ACD)Jun 30, 2026
Lois, thank you for the candid feedback. We hear you on the pricing concern, and it's something we take seriously, particularly for the firms and practitioners who use the Documents regularly. We'd welcome the chance to talk through your usage and make sure you're on the subscription option that best fits your needs. Please reach out to us at [email protected] and we'll have someone follow up with you directly.
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