Andy
Extremely disappointing experience with…
Extremely disappointing experience with Persolabs. I would strongly recommend thinking twice before providing this company with your payment details. We initially made what we understood to be a one-off purchase for a specific service. However, we later discovered that Persolabs had continued charging our credit card for an ongoing subscription that we had never knowingly agreed to. We received no emails, invoices, payment notifications or reminders about these ongoing charges. The only email we received related to our original purchase and made no obvious mention of recurring payments. When we contacted the company requesting a refund, they claimed the subscription terms had been disclosed during checkout and were accessible through a link in the original email. They then refused to refund the charges, citing their terms and conditions. Even more concerning was their explanation that simply granting automatic access to digital content meant we had waived our refund rights, regardless of whether we had actually used the service. We have now been forced to dispute the transactions through our bank. In my opinion, these are highly questionable and misleading subscription practices. Customers should not have to investigate their credit card statements to discover they have been enrolled in recurring payments. My advice: Avoid Persolabs, and if you’ve previously purchased anything from them, check your bank statements carefully for unexpected recurring charges.