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My credit card continues to be charged…
My credit card continues to be charged even though I canceled my subscription months ago and can not get a response when emailing the sales or support email provided.
Response from AI.LawDec 9, 2024
Hi there, the subscription/cancellation portal is totally managed via Stripe, and is not programmed by us. Access it under "Manage Subscription" in the upper right gear menu after logging in. However, if you email [email protected] with the email address you used to sign up, we can also facilitate the cancellation. As your post is anonymous, we are unable to determine your identity to help outside these options. Generally we find that this situation arises when someone has multiple emails or has opened multiple accounts to take advantage of multiple free trials. You will need to send up each of the emails you signed up with in order for us to ensure all of them are properly cancelled.


