ai-pro.orgReviews of ai-pro.org

Response from ai-pro.orgAug 26, 2026

We sincerely apologize that your experience fell short of expectations, and we understand your frustration with the trial and billing process. We want to investigate this further to understand what went wrong. While our Terms and Conditions clearly outline trial and subscription terms on the checkout page—and proceeding with payment constitutes agreement to those terms—we recognize that clarity can sometimes be improved. To assist you, could you please reply with the email address associated with your account? Unfortunately, we were unable to locate your account using your TrustPilot username, and we'd like to review your specific case, discuss the service issues you experienced, and explore how we can make this right.

Response from ai-pro.orgAug 26, 2026

We appreciate you bringing this to our attention and sincerely apologize for this experience. This situation requires immediate attention. We take billing issues seriously, and we want to resolve this quickly. Important clarification: AI-PRO provides licensed access to multiple AI chatmodels, including Perplexity, Claude, and others. We understand your confusion about which service you were subscribing to, and we apologize if the signup process was unclear. To assist you with your refund and account status: Please reply to this review with the email address registered to your AI-PRO account , and we will: • Verify your account status and subscription history • Investigate the July billing charge and the ongoing August billing attempts • Process your refund for July immediately upon verification • Permanently cancel your account and remove all payment information You can also contact us directly for faster resolution: Email: [email protected] Phone: 1-888-213-9008 | Hours: Monday-Friday (7AM-4:PM PST) We understand your frustration and want to resolve this. If you have specific concerns about how your signup occurred or what led to this experience, please share them so we can address the root issue. We're committed to making this right.

Response from ai-pro.orgAug 19, 2026

We sincerely appreciate you sharing your honest feedback, and we're genuinely sorry that your experience with our platform fell short of your expectations. We hear that the AI tool didn't meet your needs, especially after only using it briefly. Your feedback matters to us, and we take it seriously. We want to help resolve this situation for you. To assist you further and explore what we can do, please reply with the email address registered to your account, and we'll do our best to make things right. Contact Us: You can also reach out directly to our support team at [email protected] , and we typically respond within 24 hours. Feel free to include your account email and any details about your experience, and we'll prioritize your case. We'd genuinely appreciate if you could share more details about what didn't work for you—specific features, performance issues, or limitations you encountered. This helps us understand where we can improve our platform and better serve our users. Thank you for giving us a chance, and we sincerely apologize that we didn't deliver the experience you were looking for. We look forward to hearing from you.

Response from ai-pro.orgAug 19, 2026

We sincerely apologize for the frustration and confusion you've experienced. We understand how disappointing this must be, and we want to make this right immediately. We are AI-PRO, a third-party AI platform aggregator—not Claude or Anthropic. We're sorry the signup process wasn't clear, and we understand how this mix-up happened. We're actively reviewing our onboarding to prevent this in the future. We've processed the following for your account: • Subscription Cancelled - Your monthly subscription has been cancelled effective immediately. • Refund Processed - A full refund has been issued to your original payment method. • Timeline: The refund should appear in your account by August 13, 2026 . Please note that refunds typically take 5-15 business days depending on your bank's processing policy. We genuinely apologize for this experience and appreciate you giving us the opportunity to resolve it. You shouldn't have had this confusion, and we're committed to improving our process.

Response from ai-pro.orgAug 19, 2026

Thank you for bringing this to our attention, and we sincerely apologize for the frustrating experience you've had. We understand your concern about the signup process and want to address this directly. We are a third-party AI platform aggregator, not Claude/Anthropic. We operate transparently and within legal agreements with all model providers. We're sorry if the signup experience wasn't clear—this feedback is valuable and we're reviewing our onboarding process to prevent similar confusion. Regarding your specific concerns: Account Verification: We've attempted to locate an account using the first and last name you provided, but we haven't found any account in the AI-PRO system that is currently subscribed or charged for an Annual type of service. This is why we need your help—to ensure we're assisting the right account. Please reply with the email address registered to your account, and we'll investigate immediately and assist you further. Refund: We absolutely want to make this right. Please reply to this message with your account email and order details, and we'll process a full refund within 2 business days, no questions asked. Cancellation: We're also looking into your point about website cancellation options. In the meantime, our support team can assist with immediate cancellation at [email protected] (response time: typically within 24 hours). We take reports like yours seriously. If this is part of a broader pattern, we want to know. Please include any additional details about how the signup flow confused you, and we'll escalate this internally. We genuinely appreciate you taking the time to share this feedback and giving us the opportunity to resolve it. We're committed to improving our user experience.

Response from ai-pro.orgAug 11, 2026

We take your concerns seriously and would like to address them directly. Please note that AI-PRO is not Claude and we do not impersonate Claude or Anthropic. AI-PRO is a third-party aggregator that provides access to multiple AI models , including Claude, depending on what you select/that is available within your account. We operate legally and transparently and do not present ourselves as Claude. We’re committed to resolving this quickly. To assist you right away, please reply with: • the email address used on your AI-PRO account Once we have that, we can review your account and billing details and process the appropriate action. Refund: If you were charged and would like to be refunded, we can assist with a refund promptly. Please include your order/transaction details when you reply. You can also manage payments here: https://start.ai-pro.org/manage-account Or contact us at [email protected] or 1-888-213-9008 . Finally, if you have specific concerns about how the signup occurred or what led to you believing you were subscribing to Claude, please share the details—our team will investigate the root cause and take corrective steps where needed. Thank you for your feedback. We want to make this right.

Response from ai-pro.orgAug 5, 2026

We're truly sorry you feel this way and we take your concerns seriously. We genuinely want to understand what happened so we can make this right. Could you please help us by sharing: • Your AI-PRO.org account email • What specifically made you feel this was a scam? (e.g., Did you not receive platform access? Is your refund delayed? Were you charged unexpectedly? Did a platform not work as advertised?) This information will help us investigate your account immediately and determine next steps. Please reply here or contact our support team at [email protected], and we'll prioritize your case.

Response from ai-pro.orgJul 29, 2026

We take your concerns seriously and want to address them directly. We are not posing as Claude—we are AI-PRO, a third party aggregator offering access to multiple AI models including Claude. We operate legally and transparently. We're here to help resolve this immediately: Please reply with your account email, and we'll process your request right away. You can also manage payment settings https://start.ai-pro.org/manage-account, or contact us at [email protected] or 1-888-213-9008. Refund: If you were charged and wish to dispute this, we'll process a refund promptly. Please provide your order/transaction details. Account Closure: We can fully close your account if requested. Important clarification: • We do not impersonate Claude or Anthropic • We have clear terms of service outlining our business model We understand your frustration and want to resolve this. If you have specific concerns about how your signup occurred or what led to this experience, please share them so we can address the root issue. We're committed to making this right.