AI Dermatologist: Skin ScannerReviews of ai-derm.com

Response from AI Dermatologist: Skin ScannerAug 11, 2025

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations, and we’d like to clarify how our service works. Our AI-based skin analysis tool is designed as an informational aid, not a substitute for a professional medical diagnosis. It analyzes visible patterns in uploaded images and provides possible matches based on what the algorithm detects. This is why, in your case, it may have identified a mole — the AI evaluates shapes, colors, and textures, but it does not “know” the medical context without a clear and correctly taken image. To ensure accurate results, it is important to follow our photo guidelines before taking or uploading a picture.

Response from AI Dermatologist: Skin ScannerJul 30, 2025

We’ve reviewed your account, and according to our records, you signed up on July 6th for a recurring 7-day subscription through our website. At the time of registration, you were clearly informed that the subscription automatically renews weekly unless canceled. This is also stated in our Terms of Service, which are accepted during sign-up. Each renewal triggered a confirmation email sent to your registered email address. Your subscription remained active until you manually canceled it on July 29th. Up to that date, all charges were processed correctly and lawfully, and full access to our services was provided as agreed. Please also note that refunds are handled in accordance with our Terms of Service. However, we always aim to be fair and transparent and are happy to assist with any specific concerns.

Response from AI Dermatologist: Skin ScannerJul 19, 2025

Thank you for your feedback. We're sorry to hear about your concern. Please note that the app is not a diagnostic or treatment tool — it’s designed to provide general information and help users decide whether to seek medical advice. For any concerns, especially involving children, we strongly recommend consulting a healthcare professional directly.

Response from AI Dermatologist: Skin ScannerJul 9, 2025

We’re sorry to hear about your frustration, but we must clarify: We do not charge users without their explicit consent. You opted into a clearly described auto-renewing subscription, which is standard practice and was shown before payment, along with a direct link to our Terms and Conditions. All subscription renewals are automatically confirmed via email to the address provided at sign-up. Nothing is hidden or disguised — we aim for full transparency in every step. If you had trouble canceling via the instructions provided, you could have reached out to our support team directly. We are always happy to help cancel a subscription or assist with technical issues. We take claims of "unauthorized charges" seriously, but in this case, the subscription was knowingly activated, and all charges were processed as agreed.

Response from AI Dermatologist: Skin ScannerJul 3, 2025

Thank you for your feedback — we genuinely appreciate you taking the time to share your experience. We’re sorry to hear that the results caused concern. The accuracy of the scan can be affected by several factors, including lighting, angle, image clarity, and focus. Our system uses AI to analyze visual features, but it’s not a diagnostic tool and should never replace a consultation with a qualified dermatologist. Our goal is to help users become more aware of their skin health and identify when something may require further medical attention — not to cause fear or anxiety. We always recommend using the app as a supportive tool, and not as a substitute for professional evaluation.

Response from AI Dermatologist: Skin ScannerJun 30, 2025

Please note that AI Dermatologist is not a diagnostic tool, but a platform designed to provide informational assessments based on image analysis. In some cases, a single lesion may be associated with multiple possibilities, which is why we always recommend consulting a licensed medical professional for an accurate diagnosis. Regarding cancellation: If you started a free trial through the App Store, it must be canceled directly through your Apple account settings before the trial ends. Unfortunately, we do not have access to your Apple subscription settings or the ability to cancel on your behalf. If you registered through our website, you can cancel at any time via your account profile at https://ai-derm.com. We take claims of being a “scam” very seriously. Our service terms are clearly outlined, and we’re always here to assist with any issue you may encounter. Please feel free to reach out to our support team if you need any help with your cancellation.

Response from AI Dermatologist: Skin ScannerApr 17, 2025

We understand your frustration, but we kindly ask you not to mislead others. Subscriptions are activated by users themselves and are clearly explained before any payment is processed. The auto-renewal terms are transparent and visible at the time of purchase. If you no longer wish to use the service, you can easily cancel your subscription at any time — step-by-step instructions are available on our official website. We do not charge users without consent — the subscription continues only if not cancelled. Once canceled, no further charges will occur. We take transparency seriously and would never compromise our users' trust. If you need help resolving your issue, please don’t hesitate to contact our support team — we’re happy to assist.

Response from AI Dermatologist: Skin ScannerDec 30, 2024

We’re truly sorry to hear about your experience and understand how frustrating this situation must have been for you. However, we’d like to address some inaccuracies in your review to ensure full transparency. Our support team responded to your emails promptly and has been actively assisting you in resolving this issue. While you mentioned not receiving account or login information, the details provided during registration were confirmed by you, enabling us to locate and verify your account. We take all feedback seriously and are committed to providing a seamless experience for every customer. Negative reviews can understandably raise concerns, but we want to assure you that the vast majority of our customers find value in our service. We are working diligently to resolve your concerns and appreciate your patience and understanding during this process.