AI Dermatologist: Skin ScannerReviews of ai-derm.com

Response from AI Dermatologist: Skin ScannerFeb 17, 2026

Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation. Our records show that you initially selected the $4.99 offer, which then led to a subsequent page where an additional digital product was presented. This page clearly displays the full purchase details, including the price of $17.99 for the PDF report, together with a payment continue button. Once the confirmation button is clicked, the system registers this step as a completed and confirmed purchase. The $17.99 charge on your statement corresponds to the PDF report you selected. You can access, view, and download your report at any time by logging into your personal account on our website. We would also like to assure you that our company does not engage in hidden charges or deceptive practices. All pricing information and purchase steps are clearly displayed on each screen before any payment is finalized. In addition, our support team is trained to communicate professionally and assist customers promptly. inconvenience and are ready to review your case in detail.

Response from AI Dermatologist: Skin ScannerFeb 12, 2026

Thank you for sharing your feedback. We take all customer concerns seriously and would like to clarify the situation. Our records show that you initially selected the $4.99 offer, which then led to a subsequent page where an additional digital product was presented. This page clearly displays the full purchase details, including the price of $17.99 for the PDF report, together with a payment continue button. Once the confirmation button is clicked, the system registers this step as a completed and confirmed purchase. The $17.99 charge on your statement corresponds to the PDF report you selected. You can access, view, and download your report at any time by logging into your personal account on our website. We would also like to assure you that our company does not engage in hidden charges or deceptive practices. All pricing information and purchase steps are clearly displayed on each screen before any payment is finalized. In addition, our support team is trained to communicate professionally and assist customers promptly. inconvenience and are ready to review your case in detail.

Response from AI Dermatologist: Skin ScannerJan 20, 2026

AI Dermatologist is not designed to replace a dermatologist or general-purpose AI models. It is a focused skin self-monitoring tool, built specifically to analyze skin images and provide structured, visual insights based on dermatology-trained deep learning models. Unlike general AI chat models, which generate text-based responses from broad internet knowledge, AI Dermatologist is trained to recognize visual skin patterns and present them in a clear, easy-to-follow format, including the option to generate a detailed PDF report designed to support further discussion with a healthcare professional. The service is intentionally conservative and does not speculate, diagnose, or provide medical advice. This is a deliberate design choice to ensure safety and responsible use. Its purpose is to help users: observe and track visible skin changes, organize visual information, and decide whether professional medical consultation may be appropriate. AI Dermatologist clearly states throughout the app that it is for informational purposes only, and it does not claim to provide the same type of output as research-based conversational AI tools. Comparing it directly to general-purpose AI models that simulate a “dermatologist’s reasoning” is therefore not an equivalent comparison. We understand that this approach may not suit every user, but it does not make the service a scam. It reflects a responsible, safety-first design focused on visual monitoring rather than speculative analysis. We appreciate you taking the time to share your perspective and wish you the best in finding the tools that work for you.

Response from AI Dermatologist: Skin ScannerJan 5, 2026

Thank you for sharing your experience. We’re sorry to hear about the confusion and would like to clarify. AI Dermatologist is not a scam. When a one-time analysis is purchased, results are generated only after the photo is successfully uploaded and processed. In some cases, results may not be delivered due to technical issues, incomplete uploads, unsupported image quality, or interruptions during processing. We take such reports seriously and are always ready to investigate individual cases. We did not intentionally withhold your result, and this is not how the service is intended to work. To resolve this, we kindly ask you to contact our support team at support email. This will allow us to review your case and assist you properly. AI Dermatologist is a visual skin monitoring assistant designed to provide structured, image-based insights for informational purposes. It does not provide medical diagnoses, but we aim to deliver the service clearly and reliably, and we regret that this did not happen smoothly in your case.

Response from AI Dermatologist: Skin ScannerDec 31, 2025

Thank you for taking the time to share your experience. We would like to clarify an important point to avoid any misunderstanding. AI Dermatologist is a smart skin self-monitoring assistant, powered by advanced deep learning technology and trained on dermatology-based visual patterns. Its purpose is to help users observe and track visible skin changes by analyzing photos and providing structured, image-based insights within minutes. The service is designed strictly for informational purposes only. It does not provide medical diagnoses, medical advice, or treatment recommendations. This limitation is clearly stated throughout the app/web, during onboarding, on result screens, and in our Terms of Use. AI Dermatologist is not intended to replace a doctor, and it cannot confirm, rule out, or diagnose conditions such as skin cancer. If there are concerns or unusual changes, consulting a qualified healthcare professional is always the correct and recommended next step. Regarding accuracy claims, AI Dermatologist does not guarantee diagnostic accuracy and does not present its results as medical conclusions. Any mention of performance relates to the underlying technology’s ability to recognize visual patterns in controlled evaluations not to real-world medical diagnosis or individual outcomes. Interpreting results as a diagnosis can lead to misunderstandings, which is why we consistently emphasize the need for professional medical evaluation. As for refunds, our policy is transparently outlined in our Terms of Use and accepted prior to purchase. The service provided is a digital, instantly delivered analysis, which cannot be returned once used. That said, we always aim to communicate clearly and act responsibly, and we regret that your experience did not meet your expectations. We respect your decision to seek care from a doctor that is exactly what we encourage when there is any doubt or concern. AI Dermatologist is meant to support awareness and monitoring, not to replace professional medical care.

Response from AI Dermatologist: Skin ScannerDec 22, 2025

Thank you for sharing your feedback. We’re sorry that your experience did not meet your expectations, and we appreciate the opportunity to clarify. AI Dermatologist is not a scam, and it does not claim to replace a dermatologist or provide medical diagnoses. The purpose of the app is to help users observe and track visible skin changes and to increase awareness — not to deliver medical conclusions. Recommending a dermatologist when there is uncertainty or concern is intentional and responsible. Only a licensed healthcare professional can provide a medical diagnosis, and encouraging users to seek professional advice when needed is an important part of using digital health tools safely. AI Dermatologist provides informational insights based on visual patterns and helps users monitor changes over time. Many users find it helpful as a first step in understanding their skin and deciding whether they want to consult a doctor.

Response from AI Dermatologist: Skin ScannerOct 21, 2025

Thank you for your feedback. We’re sorry to hear about your experience. AI Dermatologist analyzes photos based on visual data, and accuracy can be affected by lighting, focus, and image quality. Some skin conditions may also appear visually similar, which can occasionally lead to misclassification. The app provides automated assessments based on visual patterns and probabilities, but it cannot replace a professional medical diagnosis. Our team is continuously working to improve accuracy and overall precision.

Response from AI Dermatologist: Skin ScannerAug 21, 2025

We’re sorry for your negative experience. Please note that before payment, all subscription details — price, renewal frequency, and cancellation process — are clearly shown and confirmed by the user. Our system does not process duplicate charges: subscriptions renew automatically until they are canceled at the original point of purchase (App Store, Google Play, or website). If cancellation is done in a different place than the initial sign-up, billing may continue. We recommend checking the platform where you first subscribed and canceling there to avoid further charges.