Ahoy! InsuranceReviews of ahoy.insure

Response from Ahoy! InsuranceSep 24, 2026

Dear William, thank you for the review. We cherish all reviews, good or bad, and aspire to learn from them. We wont belabor on the case the details here and invite you to get in touch if you would like to further discuss. We will just say that 1) there elements in this case from which we learned and improved our processes 2) some aspects are related to miscommunication and 3) we appreciate the fact that you chose to stay with Ahoy! and are committed to making sure that you and all other customers (crew members) of ours get the best service experience possible

Response from Ahoy! InsuranceAug 13, 2026

Dear Ian, Thank you for taking the time to share your experience. We apologize for the frustration and inconvenience you experienced. We take this feedback seriously and hence took the time to properly review the case. Your feedback regarding communication, follow-ups, and consistency is especially important to us. We indeed found several pitfalls in the process which took place in this case and learned from it for the future. We sincerely appreciate that you chose to continue your coverage with Ahoy! despite the difficulties you experienced. We value your business and the opportunity to do better. We hope that we can earn back your confidence through a much smoother experience moving forward. Please get in touch whenever is needed and we believe you will have different experience. Best, The Ahoy! crew

Response from Ahoy! InsuranceJul 5, 2026

Hello Charles. We were saddened to hear about your experience. We debriefed internally and implemented measures so to minimize the probability such cases will repeat in the future. We cannot discuss case-specific details in this forum so will reach out by e-mail. Ahoy!

Response from Ahoy! InsuranceApr 1, 2026

Dear Simon. We are sorry to hear about your experience. Being part of the boater community we aspire to provide the service we would have liked to receive. Upon further investigation we didnt find any calls or voicemails received in the last couple of weeks. Anthie from our team updated about the call she had with you and we are glad to know that your needs were addressed. This is what is most important to us. We are running more investigations on the IT side so to ensure we provide the best service at the best quality and timing. Ahoy!

Response from Ahoy! InsuranceJan 29, 2026

Dear Garth, We are sorry to learn about this frustrating case. We aspire to provide the highest quality of service and as such will review the details and revert back to you asap. Ahoy!

Response from Ahoy! InsuranceOct 14, 2025

Dear Ryan, thank you for the feedback. We are sorry you had bad experience. Seems like our customer success team reached out and was able to address your questions and frustration. We hope you will consider us for your future boat insurance needs. Ahoy!

Response from Ahoy! InsuranceJul 28, 2025

Hello Terri, thank you for sharing your feedback. We’re sorry for any frustration you’ve experienced. For privacy reasons we can’t discuss specific claim details here, but our team is actively working on your file and has requested some additional information. Please reach out directly to your adjuster so we can help ensure everything needed is received and your claim can move forward. Thank you for giving us the opportunity to assist you. Ahoy!

Response from Ahoy! InsuranceJul 18, 2025

Hello Jay and thank you for your feedback. As professionals and fellow boaters ourselves we take very seriously any opportunity to improve, for sure if a fellow boater and a customer is not satisfied with any aspects of our offering and service. We see that indeed you tried to reach us three times by chat on July 1st but unfortunately couldnt find record of any missed call, voicemail, or e-mails. We are concerned about that and will appreciate it if you could get in touch and provide more details. We see that Amanda was able to return your missed chats on July 1st and assist you with adding a lien holder but still would like to 1) make sure that all your need were addressed 2) further research the case so to fix any technology bugs or issues with our processes. You can reach us at 1-855-BUY-AHOY (1-855-289-2469) Mon-Fri 9am to 8pm EST or chat with us on our website (www.ahoy.insure) during those times. You can also e-mail us at [email protected]. We also texted you with the same information. Looking forward to further discussing. Ahoy!