AHA SELECTEDReviews of ahaselected.com

Response from AHA SELECTEDDec 7, 2024

Dear Customer, Sorry for the misunderstanding. Recently, due to the impact of the Black Friday event, the order volume has increased significantly. The pressure on the logistics company we cooperate with has also increased. We are very sorry for the delay in logistics. But you mentioned that we tell you to pay for the return shipping, which surprised us. Because we have a warehouse in the United States, we provide a free return label for American customers after they confirm with us. If you have any questions, please feel free to contact us. Have a nice day! Sincerely, Aha Selected Team

Response from AHA SELECTEDDec 5, 2024

Dear Customer, Sorry for the misunderstanding. Actually, you have not contacted us before. We noticed your comments and realized your problem. Then we sent you an email the same day. But the 50% refund you requested is difficult for us to fulfil according to our policy. If you are really in a hurry, we can cancel and refund the order for you. You can go to the offline store to buy products, which can also save you time. Looking forward to your reply. Sincerely, Aha Selected Team

Response from AHA SELECTEDDec 2, 2024

Dear Customer, Sorry for the misunderstanding. Your package has cleared customs, but the logistics has not been updated in time due to the delay in the pickup by the local service provider USPS. We will urge them to process your package again, so please don't worry. For more information, please refer to the email sent by our CS team. Sincerely, Aha Selected Team

Response from AHA SELECTEDDec 2, 2024

Dear Customer, Sorry for the misunderstanding. About the out of stock of your previous order, we were not able to replenish the stock timely due to high sales, so the shipment was delayed. We are sorry for this problem. We are already trying to solve this problem. The inventory of the new order AS23229485 is sufficient, so your package was shipped within two days. Because we did not find your latest email record, we sent you a new email explaining the tracking details. You can check the email. Sincerely, Aha Selected Team

Response from AHA SELECTEDDec 2, 2024

Dear Customer, Sorry for the misunderstanding. We are not shirking responsibility, we are just stating the facts. Your package is not shipped from the United States, and the timeliness of international logistics will be longer. We have urged the logistics company some times, but when the package arrived at the USPS warehouse, they were delayed in picking it up, which affected the delivery of your package. We are the seller who sells and ships the package and cannot control the local logistics company in the United States. Sorry for the trouble caused to you. Sincerely, Aha Selected Team

Response from AHA SELECTEDNov 26, 2024

Dear Customer, We have contacted you through the email address you filled in the order. Please check your inbox. If you have any questions, pls contact us by that email. Sorry for the inconvenience caused by your not knowing the after-sales email address before. Have a nice day! Sincerely, Aha Selected Team