agero.comReviews of agero.com

As someone who is a tow provider for Agero, I can give an insider’s perspective on how unbelievably disgusting this company is. First of all, the reason youll wait many hours for a tow company is because Agero simply doesn’t pay them nearly enough. Tow companies have about a 60-80% to lose money taking a dispatch from Agero. This past year, I’ve had a net loss taking calls from them. They WILL not reimburse for anything even if you’re lucky enough to talk to a competent person. They also don’t reimburse for long distance GOA calls, meaning if you send a driver 2 hours away and the vehicle is no longer there, Agero WILL NOT let you know and they will give you $20… for a tow that cost the company around $120 just to send a driver and pay for gas. Unfortunately they have somehow made a killing at the expense of its providers and customers by hiding behind company names such as USAA, state farm, progressive to name a few.

Here is the revised version with those details added: I am filing a complaint regarding roadside assistance provided through Agero for my USAA claim on July 15–16, 2026. I requested assistance for a flat tire on my Audi Q5 at approximately 8:45 p.m. on July 15. I was given an estimated arrival time of 37–80 minutes, but the technician did not arrive until approximately two and a half hours later. When he arrived, he claimed my inflatable spare tire had been deflated incorrectly and could not be used. He did not attempt to inflate or install it and told me to request a tow truck. However, the mechanics at Discount Tire later confirmed they could install the same spare without incident. In the end, I chose to have them install a new tire instead. I called Agero again and requested a tow. After waiting, I called for an update and was told Pop-A-Lock was on the way, even though my vehicle was not locked and I had requested a tow truck. That incorrect request had to be canceled, and a third service request was submitted. A tow truck eventually arrived. The final driver was professional, courteous, and helpful. He transported my vehicle to Discount Tire and took me home nearby. My complaint is not about him. I arrived home close to 2:00 a.m., more than five hours after my original request. This so-called “emergency” roadside service lasted longer than my flight and continued well into the next day. I am requesting an investigation into the excessive delays, the first technician’s incorrect assessment and failure to assist, and the incorrect Pop-A-Lock dispatch. I also request appropriate compensation and a written response. Lenora Harris USAA Claim

Progressive used Agero to tow my car after an accident. My car went PAST the repair shop, was delivered to a semi-truck yard on a Friday, moved to another semi-truck yard mid-Saturday and then delivered back to the repair shop on Monday with way more damage than the accident caused. They even ripped out the muffler (the accident was passenger side impact only). With all of the horrible reviews, it's shocking that this company is still in business.

Horrible experience 4 1/2 hours to get a tow truck. They lied about the artival times. USAA should be embarassed to be associated & utilize this company.

Most incompetent insurance company I've ever dealt with. They dropped my car off a flatbed on 6/11..... it's 7/9 and I'm still being abused & shuffled around. Be careful your insurance carrier does NOT use Agero BEFORE you purchase any kind of insurance!!!!!!!

Left my friends stranded on the side of the road for SEVEN HOURS. Instead of just saying they didn’t have anyone to get them they drug it out and never had someone coming to get them. What a JOKE. just do everyone a favor and close.

Left my friends stranded for 7 hours on the Fourth of July

These thieving people refuse to let us speak to the case management representatives and they are refusing to refund money for services we never received.. i highly advise do not use them in any state.. their favorite line is you'll get a call within 24 to 48 hours and the call never happens.. 2x I been burned on this 1 matter.. they are not trying to call or make things right..