agero.comReviews of agero.com

USAA outsources their roadside with them and even though it's free to use, I'll gladly pay for my own next time. Their tow truck caused $3,000 worth of damages and after a month of calling them and following up, they declined accountability.

I would give Agero ZERO stars but it wasn't an option. I requested roadside assistance through USAA on Friday, 3 Sep 26 at 4:38PM. After the first tow service (Pioneer Towing) missed their 2 hour window and kept saying, "45 more minutes", I requested for them to cancel the service and asked USAA to assign me to a new towing service. Prestige Towing was then assigned to me. After 4 hours (it's 10:30PM by now), they quit answering their phone and when USAA got a hold of them, they said, "30 more minutes." I don't know who in their right mind would think it's okay for a female, let alone anyone, wait 6 hours for a tow truck in San Antonio, TX. I check the reviews of Pioneer Towing and Prestige Towning and they both have a 1.8 and 1.9 in Yelp and Google. Why is Agero working with towing companies with such bad reviews? Why does USAA keep using Agero as their third party company for Roadside Assistance?

I would not recommend this company to ANYONE! The only way they would receive five stars is if you were rating them on their incompetence and stupidity! They are located in Arizona, so they obviously are not familiar with the location of towing and roadside services in other states. Their average wait time to provide assistance is anywhere from 2 to 10 hours. On one occasions, I was within 1 minute of a garage/towing facility; literally sitting along a highway looking at a tow truck in the garage parking lot, yet Agero called a provider from 3 hours away. After 5 hours and 4 phone calls, the tow truck arrived. I have had Nationwide insurance for MANY YEARS, and they are well aware of the issues with Agero, yet they choose to contract with this company. My association with Nationwide will be ending on Monday. 😡

Horrific experience, as with most of the other customers who have used Agero. In a nutshell I had a flat tire and it took them about 4 hours to come out. FOUR HOURS. Thankfully a nice family let me stay at their house until help arrived, at almost MIDNIGHT. Customer service was just as horrible. How does this company get away with such consistent poor service, and why does my insurance company USAA still use them? May God help the customer who is in a life or death situation while waiting on Agero. They should be studied. NIGHTMARE.

Wish I could give -0 stars. I don’t know how they’re still in business. Absolutely the worst company I’ve had to deal with. Please save yourself money, time, and suffering.

My rate for these people is MINUS 1. PLEASE PLEASE DO NOT USE THIS COMPANY, THEY TOOK MY MONEY AND NEVER CAME TO HELP ME, ON TOP OF THAT THEIR ASSOCIATE THAT WAS SUPPOSED TO HELP ME TEXTED ME MESSAGES WITH PROFANITIES. WHAT KIND OF A COMPANY IS THIS? I HAVE SCREENSHOTS TO PROVE WHAT I'M SAYING. AFTER ALMOST 4 HOUR WAIT I HAD TO CALL THE FIRE FIGHTERS TO COME TO MY RESCUE. PLEASE NEVER CALL THESE PEOPLE FOR ANYTHING! THEY ROBBED ME.

Agero is a towing service provider for Progressive, and they towed my car and caused damage that appears to be beyond repair. The dealer provided an estimate of approximately $6,500 to repair and replace the damaged parts. Agero denied my claim, stating that the car was already damaged before the tow. They specifically claimed that the tire was resting on the fender and had pushed the fender upward, causing the separation. However, the pictures taken before and after the tow clearly show that the fender was in good condition before the tow and was badly damaged afterward because they dragged the car up and down the truck bed. Agero told me to file a claim with Progressive, but I am hesitant to do so because of the deductible and the possibility of having an insurance claim on my record. Stay away of this company or insurance associates with them. Good luck contact their claim specialists, always go to voicemail and take long time for them to call back.

Customer service sucks. Some of the representatives have horrible attitudes. They also don’t pay attention to your request. Meaning if you specifically tell them you want a flatbed truck only or that you need a tire change after reaching your destination they will not put these in the notes for the tow truck company. Also the wait time for tow truck is horrendous as each time I needed to Tow. I waited at least two hours.